Job Description

Level: Experienced
Job Location: Lenbrook Square Foundation 3747 Peachtree Rd NE - Atlanta, GA 30319
Position Type: Part TimeEducation
Level: High School Diploma or GED
Travel Percentage: None
Job Shift: 2nd ShiftAre you passionate about hospitality and customer service?  Do you receive satisfaction from a job well done providing service and security to your customers?  If you are that driven individual that thrives on providing the best customer experience, we invite you to apply for a part time position as Concierge/Receptionist at Lenbrook, Atlanta's premier senior living life plan community in Buckhead.
Job

Summary:
Greet, screen, and direct all visitors and residents; answer and direct incoming phone calls; miscellaneous typing.
Essential Functions of the Job:
•    Must be customer driven and take pride in providing exceptional customer service.
•    Must be able to multi-task in a fast paced environment.
•    Provide exceptional customer service to all personality types.
•    Greet and assist visitors and residents in a friendly, professional, and helpful manner.
•    Maintain resident apartment and telephone list, out-of-town list, package log, guest suite reservation log, and limo reservation log.
•    Provide wake-up calls each morning to residents who have requested and report non-responses for follow up.
•    Assist residents in making reservations for guest suites, dining, shopping trips, limo reservations, change of address, voters registration, etc.
•    All shifts responsible for keeping front desk and surrounding area neat, clean, and organized.
•    Observe and follow uniform policy and cleanliness standards.
•    Maintain knowledge of Lenbrook emergency procedures.
•    Must address residents by Mr. or Mrs., Ma’am or Sir.
•    Must present a well-groomed, professional appearance at all times including proper uniform. No tennis/athletic shoes, or sandals.

QualificationsEducation and Experience Required:
•    High school diploma or equivalent
•    Basic computer skills – must be proficient in Microsoft products (primarily Word, Excel, & Outlook)
•    Experience in upscale, service-oriented position, preferably with seniors
Skills and Aptitude Required:
•    Strong communication skills
•    Good judgement and critical thinking skills
•    Proficient at reading, writing, and understanding the English language both verbal and written
•    Proper phone etiquette
•    Proven dependable work history with a focus on attendance
In order to move forward in the application process, you must have received all required doses of the Covid-19 vaccination.