o Promptly, accurately, professionally and courteously receives all telephone calls and visitors
o Assess received calls/inquiries and directs and/or records and relays messages
o Greet members and guests as they enter the clubhouse and handle questions / requests
o Create lodge reservations as requested by members or department heads
o Create spread sheet and run reports on lodge activities
o Check members / guests into the lodge recording all pertinent information
o Use all features of the telephone system and voice mail
o Ensure knowledge of staff whereabouts
o Ensure the concierge station is staffed 100% of the time
o Assist with dining reservations and other club amenities
o Assist office staff with projects as needed
o Sign for deliveries and notifies recipients
o Maintain excel spreadsheet for telephone extension list
o Order office supplies for the office staff as needed, put away and organize office supplies upon delivery
o As needed, notifies vendor of service issues related to leased equipment (e.g., postage machine, copiers, fax and doc send, etc.)
o Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures
o Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
o Maintain confidentiality in discussing staff and organizational matters
o Perform routine office tasks necessary for the operation and presentation of a professional office
o As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry.
o Assist in other duties as needed and directed
o High school education or equivalent required
o Microsoft Office Suite experience required. Word, Excel, PowerPoint, Outlook and Internet familiarity are essential
o Requires ability to comprehend and interpret instructions, short correspondence and memos
o Knowledge of office equipment (fax, copier, etc.)
o Excellent communication and organization skills
o Must have valid Florida driver’s license and personal automobile available to run work related errands, company will reimburse mileage for all business travel required.
Essential physical requirements:
o Must be physically able to do assigned work as outlined above. Must be physically able to sit and use the computer for hours at a time.
o Must be able to lift up to 15 pounds.
o Must be able to communicate in English effectively with other individuals.
o Must be able to maintain good relations with employees, supervisors and the public.
o Must be able to follow written and verbal instructions.
Offering world-class education, exceptional family experiences and outstanding amenities, Lake Nona Golf & Country Club has delivered the highest quality of living in Central Florida for more than 25 years. A vibrant, international population of members and residents enjoy an active lifestyle along with a full social calendar for recreation, celebration and entertainment.
Lake Nona’s Tom Fazio-designed championship golf course is world-ranked and has been a regular host to a number of international tournaments including the inaugural Solheim Cup and the Tavistock Cup. Lake Nona also features a newly renovated fitness center, guest lodge, tennis courts and pool, year-round children’s programming, as well as a trio of pristine lakes providing freshwater fishing and boating opportunities. Just outside the gates of this private sanctuary lie numerous parks and trails, diverse workspaces, as well as forthcoming retail and entertainment choices beside a cluster of hospitals, universities and research institutions setting new benchmarks in medical education, patient care and scientific research. At Lake Nona Golf & Country Club, tradition and innovation meet – on and off the course.
