At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.
As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.
This isn't just a job. This is your career in health, amplified
As part of our growing Support at Home service, you'll lead a high-performing Concierge team that acts as the front door to care, helping consumers and their families navigate services with confidence and ease. Working within a contemporary, consumer-centred model, you'll ensure enquiries, service requests and coordination activities are managed efficiently, consistently and with a strong focus on service excellence.
You'll play a pivotal role in creating seamless consumer experiences, supporting your team to deliver timely, accurate and compassionate service across every stage of the consumer journey. Through coaching, operational leadership and continuous improvement, you'll help ensure consumers receive the support they need while driving quality, compliance and performance outcomes.
This is an exciting opportunity to be part of the future of aged care and contribute to a service that is redefining how consumers access and experience care.
As the Concierge Team Leader, you'll provide day-to-day leadership, coaching and support to a team of Concierge team members, ensuring a consistent, high-quality and consumer-focused experience. You'll oversee operational workflows, manage performance, resolve escalated issues and work closely with internal stakeholders to support service continuity and efficient care coordination.
You're a passionate and experienced people leader who thrives in customer-focused environments and enjoys developing high-performing teams. You bring strong operational leadership skills, sound judgement and a commitment to delivering exceptional service outcomes.
Why Join Us?
Your leadership can make a real difference. Join us and help create outstanding experiences for consumers accessing care in their homes.
We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)
Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
At Medibank we are motivated by improving the health of all Australians and the health of our members. We are passionate about building a better health system that is centred on people, and sustainable in the long term.
Medibank’s core business is the underwriting and distribution of private health insurance policies through our two brands, Medibank and ahm.
We also provide a range of integrated healthcare services to our private health insurance policyholders, government, corporate and other retail customers.
Medibank’s headquarters are in Melbourne, Victoria, with operations throughout Australia.
