Job Description

🌿 Concierge Team Leader

1 Hotel & Homes Melbourne | Rooms Division

Are you a people-first hospitality professional who loves creating unforgettable first impressions? We’re looking for a Concierge Team Leader to help deliver elevated, personalised guest experiences at 1 Hotel & Homes Melbourne.

This is a hands-on leadership role where you’ll support the Chief Concierge, lead by example on the floor, and inspire a passionate concierge team to deliver seamless, luxury service from arrival to departure.

🌏 About Us

At 1 Hotels, we believe luxury and sustainability go hand in hand. Our spaces are thoughtfully designed, our service is genuinely warm, and our people are at the heart of everything we do. We’re committed to creating positive, inclusive, and healthy workplaces where our teams can thrive at work and beyond.

✨ About the Role

As Concierge Team Leader, you’ll be a key presence on the driveway and in the lobby, welcoming guests, supporting daily operations, and coaching the team to deliver exceptional service.

You’ll:

• Lead guest arrivals and departures with warmth and confidence
• Support valet parking, luggage handling, and personalised guest requests
• Share insider knowledge of Melbourne’s best dining, events, and experiences
• Coach, guide, and support concierge team members day to day
• Uphold service standards, safety, and operational excellence

🌱 What’s in It for You

• Competitive remuneration and hotel-wide team benefits
• Access to staff discounts across food, beverage, and hotel stays
• Ongoing training and career development opportunities
• Supportive leadership and a collaborative, inclusive team culture
• A values-driven workplace that prioritises wellbeing, sustainability, and balance
• A dynamic, guest-facing role where no two days are the same

👤 What We’re Looking For

You’re a confident, hands-on leader who thrives in a fast-paced luxury environment and enjoys developing others.

You’ll bring:

• 1–2 years’ experience in a luxury hotel or premium hospitality setting
• Strong communication and organisational skills
• A positive, people-focused leadership style
• High attention to detail and problem-solving capability
• Full unrestricted Victorian driver’s licence
• Flexibility to work a rotating roster, including weekends, public holidays, and late nights

If you’re passionate about delivering meaningful guest experiences and leading with heart, we’d love to hear from you.