Job Description

Concierge ~ Senior Living Community ~ Las Vegas

PRN (ON CALL) As Needed

Pay Rate: $17.00

Schedule:

• PRN (On Call) ~ NOC Shift ~ Overnight ~ 11:00pm - 7:00am

Make a difference by providing great care and love for our treasured residents

At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.

Overnight Concierge Job Description
MorningStar Senior Living–The Canyons

Resident, Family & Guest Services

• Greet and assist residents, families, and visitors professionally
• Provide non-confidential information and respond to inquiries
• Answer telephones promptly using approved greeting
• Escort residents and visitors as needed
• Demonstrate empathy and compassion in all interactions

Administrative & Front Desk Operations

• Sort mail and newspapers
• Prepare and file correspondence
• Operate office equipment
• Process transportation requests and resident materials
• Assist with administrative projects

Safety, Security & Monitoring

• Verify all perimeter doors are secured
• Monitor camera systems
• Report irregularities
• Uphold resident rights and confidentiality
Overnight Duties
• Maintain cleanliness of lobby and bistro
• Restock coffee and supplies
• Prepare flyers and menus
• Complete special projects
• Mop/clean floors

End-of-Shift Responsibilities

• Complete and document all checklist items
• Provide shift pass-down communication
Core Competencies
• Customer service excellence
• Strong communication skills
• Attention to detail
• Ability to multitask independently
• Professional judgment
• Compassionate approach

Greet and assist visitors, families, residents; answer telephone, providing information and taking messages as required; sort and distribute mail; type files, stuff envelopes, and handle correspondence. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

BENEFITS

• Health Insurance offerings such as medical, dental, and vision insurance
• Other Insurance offerings such as life, disability, accident, and critical illness insurance
• 401k plan with matching
• HSA options
• Employee assistance programs
• Paid sick, vacation and birthday!
• Career development programs and opportunity for advancement
• Charitable and philanthropic opportunities
• Tuition Reimbursement
• Free shift meal!

POSITION

• Greet visitors and family members and provide non-confidential information requested.
• Answer the telephone promptly using the appropriate greeting for the community.
• Sort mail and distribute to appropriate departments.
• Type and file correspondence and other information as needed.
• Adhere to and interpret resident’s rights.
• Adhere to and interpret the personnel policies.
• Use of computers, calculators, copy machines, postage machines, etc.
• Express concern and compassion for residents and families.
• Escort people, if necessary, to resident’s suites and other areas.
• Other duties as assigned.

QUALIFICATIONS

• Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.
• Experience at least one year preferred of front desk/reception related experience.
• Education High school or equivalent preferred but not required.
• Job Knowledge Typing, filing, use of copy machine, telephone systems, intercommunication system and office equipment. Be knowledgeable regarding resident rights, confidentiality, how to meet the public and answer questions, employee handbook and census.
• Other: Be friendly, courteous, patient, understanding, and work well with people including staff, residents, and families. Meet deadlines, organize, and prioritize the workload.

*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.

EEO