ISS Facility Services is seeking a professional and customer‑focused Concierge / Office Services Coordinator to support a high‑profile manufacturing site in Blayney. This role is the face of the site—managing reception, coordinating office services, and ensuring a seamless experience for employees, contractors, and visitors.
Front‑of‑house position with real impact on daily site operations
Supportive team environment with strong leadership
Varied responsibilities across customer service, administration, and facilities coordination
Afternoon shift (1PM to 7PM)
Deliver warm, professional service as the first point of contact for all visitors and staff
Manage reception between 1:00pm–7:00pm, Monday to Friday
Build strong rapport with stakeholders and represent the organisation with professionalism
Provide coverage during leave, sick days, and peak periods
Monitor and control access for employees, contractors, suppliers, and visitors
Maintain visitor registers and staff movement logs
Manage phone systems, voicemail, swipe cards, and security software
Support CCTV monitoring and report system issues
Complete end‑of‑shift lock‑up procedures and maintain lock‑up logs
Coordinate incoming/outgoing mail and courier services
Manage company car bookings and service logs
Arrange site inductions and maintain induction records
Assist HR and SHE teams with administrative tasks such as meter readings, waste reporting, and documentation
Support contractor management, including inspections and monthly reporting
Raise and manage work orders (Tririga), fault logging, and invoice processing
Assist with uniform services (folding/ironing) when required
Contribute to continuous improvement of office services processes
Strong customer service focus with excellent communication skills
High attention to detail and accuracy
Ability to work independently and manage competing priorities
Solid time management and organisational skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Commitment to safe work practices and adherence to site procedures
Previous experience in a similar reception, office coordination, or facilities support role
Experience in an operational office environment (desirable)
At ISS, you’ll be part of a global organisation that values people, safety, and service excellence. You’ll have the opportunity to make a meaningful impact on customer experience while developing your leadership and operational management skills.
If you’re ready to take the next step in your facilities management career and lead a dedicated team delivering essential services, we’d love to hear from you.
Apply today and help us shape the future of service delivery at ISS.
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.
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