Job Description

Concierge

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Concierge, you will be a key ambassador of the hotel, delivering exceptional, personalised service and creating memorable experiences for our guests. You will play a pivotal role in connecting guests to the very best of London, anticipating their needs and curating seamless arrangements that reflect the elegance and sophistication of the St.  Regis brand. This role is ideal for an engaging and service‑oriented individual who thrives on exceeding expectations and building meaningful guest connections.

Key Responsibilities

• Respond to guest requests for special arrangements or services, including transportation, dining reservations and personal services etc.
• Anticipate and fulfil unique guest needs, ensuring a seamless and personalised experience
• Provide expert knowledge of the hotel and surrounding area, including local attractions, events and experiences
• Handle all guest calls, messages and requests efficiently, ensuring timely follow‑up and resolution
• Coordinate with internal departments (e.g. Housekeeping, Front Office, Bell Services) to deliver exceptional service
• Maintain accurate records of guest interactions and update logbooks with relevant information
• Resolve guest concerns with professionalism, empathy and a solution‑focused approach
• Maintain clear and professional communication at all times, both written and verbal
• Uphold brand standards in guest engagement, appearance and service delivery
• Support the team in achieving service excellence and operational efficiency

Core Competencies

We are seeking a confident and personable individual who embodies the spirit of luxury hospitality. You will bring enthusiasm, local knowledge and a genuine passion for creating unforgettable guest experiences. You should have:

• Previous experience in a Concierge role within a luxury hotel environment
• A strong passion for customer service and guest engagement
• Excellent communication and interpersonal skills
• Ability to anticipate guest needs and respond with personalised solutions
• Strong organisational skills and attention to detail
• Knowledge of London, including key attractions, dining and cultural experiences (advantageous)
• Ability to multitask and remain composed in a fast‑paced environment
• Professional presentation and a warm, approachable manner
• A collaborative mindset and ability to build positive working relationships

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.