Village Green

Concierge | Pay: $18.00 -$20 hourly + plus bonus

Village Green  •  Chicago, IL (Onsite)  •  3 hours ago
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Job Description

Company Description

VILLAGE GREEN

Build your career with Village Green!

Since 1919, Village Green has built its success around one simple belief: our people make the difference. Our people-first culture has contributed to workplace recognition, including Great Place to Work, Top Workplaces, and Best Workplaces in Multifamily designations. We invest in our associates by providing the training, resources, and opportunities they need to grow and succeed.

We are seeking an enthusiastic and service-driven Concierge who takes pride in creating an outstanding resident experience. In this highly visible role, you will be a welcoming presence in the community and help deliver the level of hospitality and service our residents expect.

If you enjoy helping others, creating positive experiences, and being part of a team where you can grow your career, Village Green could be the right place for you.

Pay: $18.00 -$20 hourly + plus bonus

Schedule: A mix of first and second shifts, including weekends, based on community needs.

Job Description

We are looking for an outgoing, service-oriented Concierge who enjoys creating a welcoming experience for residents and guests. As one of the first people residents, visitors, prospects, and vendors meet, the Concierge plays an important role in delivering exceptional customer service and supporting the apartment community's day-to-day needs.

Key responsibilities include assisting residents with questions and requests, coordinating service needs, communicating with the management office, and helping with leasing activities as needed. When the leasing office is closed, the Concierge may answer leasing calls, provide information about available apartments and the community, and conduct tours for prospective residents.

The ideal candidate is friendly, professional, enthusiastic, and comfortable working in a fast-paced, customer-focused environment. The schedule includes a mix of first and second shifts, including weekends, based on community needs.

Qualifications

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

  • Welcomes residents and guests in a courteous and friendly manner as they enter the building
  • Communicates to the residents regularly via resident newsletters and social media
  • Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
  • Participates in event marketing
  • Provides brochures, floor plans and other collateral to clients
  • Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
  • Retrieves packages for residents
  • Provides refreshments to residents and guests
  • Maintains Concierge Binder
  • Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
  • Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
  • Prepares incident reports and correlating documentation
  • Adheres to established policies related to fair housing
  • Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
  • Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

REQUIREMENTS

  • Must have minimum one year of college, social media skills, customer service, and writing skills
  • Must have the availability to work a flexible schedule any day of the week
  • Strong organizational and time management skills
  • Ability to communicate effectively both verbally and written
  • Ability to resolve minor problems while maintaining a friendly and professional manner
  • Must be team-oriented

Additional Information

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.

We offer an outstanding benefits package including...

  • 401K, with a match!!!!
  • Medical
  • Dental
  • Vision
  • Bonus program
Village Green

About Village Green

Village Green became one of the nation’s premier apartment companies by continually innovating to serve the evolving needs of residents and focusing on creating communities of long-term value. Today, we manage approximately 40,000 apartment homes within some 50 cities, along with integrated mixed-use retail spaces that include restaurants, coffee shops and markets.

Our commitment, first and foremost, is to our customer—and that customer might be a resident, a client owner, or one of our 1,100 employees.

TO OUR RESIDENTS — We believe customer service is priceless. Our operational philosophies are rooted in the underlying theme that it is our most important job to make the customer smile. We focus on community cleanliness, curb appeal, amenities, timely maintenance, resident programs, and best-in-class service to make each of our communities a great place to call home.

TO OUR CLIENT OWNERS — We believe in the details. Our success comes only when we are effective at understanding and executing your investment goals for each asset we manage. Our interests are aligned through performance-based incentive fees to prove that we are committed to achieving the goals we set. We view our client owners as partners and steward your resources as if they were our own.

Industry
Real Estate & Property
Company Size
1,001-5,000 employees
Headquarters
Southfield, Michigan
Year Founded
1919
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