Job Description

CONCIERGE MANAGER

Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like

As a Concierge Manager, you'll be the heart and soul of our luxury multifamily property, curating an exceptional resident experience that goes above and beyond expectations. You'll lead a talented team of Concierge Coordinators, empowering them to deliver exceptional service and create a welcoming community where residents feel pampered and understood. Every day will bring a dynamic blend of leadership, creativity, and resident interaction, making this a rewarding role for those who enjoy variety and the satisfaction of making a positive impact.

• You are the Team Leader!
• Oversee the entire Concierge team, including Senior Concierge Coordinators and Concierge Coordinators, providing guidance, training, and support to ensure the delivery of exceptional resident services.
• Foster a collaborative and supportive team environment, encouraging professional development and growth among team members.
• Delegate tasks and responsibilities effectively, ensuring optimal team performance and productivity.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• You are the Resident Advocate!
• Serve as a primary point of contact for residents, responding to inquiries, requests, and concerns in a timely and professional manner.
• Anticipate resident needs and proactively offer assistance to enhance their living experience.
• Develop and maintain strong relationships with residents, fostering a sense of community and belonging.
• Act as an escalation point for complex resident issues, ensuring prompt and satisfactory resolution.
• You are the Community Cultivator!
• Oversee the management of resident requests, ensuring timely and efficient fulfillment.
• Develop and implement strategies to enhance resident engagement and foster a vibrant community atmosphere.
• Oversee the planning and execution of resident events and activities that encourage social interaction and a sense of belonging.
• Collaborate with the Resident Services team to ensure seamless communication and coordination of services.
• Proactively seek feedback from residents to identify areas for improvement and enhance service delivery.

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Requirements

Key Skills and Abilities Needed to Succeed in This Role:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 7 years of experience in a customer service, hospitality, or related role, preferably within a luxury residential or hotel environment.
• Proven track record of leading and managing teams, with at least 3 years in a managerial capacity.
• Demonstrated ability to build rapport with residents and foster a welcoming community atmosphere.
• Exceptional communication, interpersonal, and organizational skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Exceptional customer service skills.
• Strong leadership and mentorship abilities.
• Ability to build rapport with residents and foster a welcoming community atmosphere.
• Highly organized and detail-oriented.
• Ability to multitask and prioritize tasks effectively.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Must have a valid driver's license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.