Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

We’re looking for a kindred spirit to join the team at Kindred Resort, a new elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.

The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Job Specifications:

• Starting Wage: $20.00/hr - $22.92/hr

• Employment Type: Year Round

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: Yes

Job Responsibilities:

• Create a warm, personalized guest experience through attentive, anticipatory service.
• Respond promptly to inquiries and provide knowledgeable recommendations on resort amenities, activities, and local attractions.
• Manage reservations, itineraries, and guest notes to ensure seamless communication and service delivery.
• Coordinate special requests and collaborate with other departments for timely, accurate fulfillment.
• Promote resort events, programs, and services while assisting with sales and upsells through the POS system.
• Support ski and equipment services, maintaining accurate tracking and handling of guest gear.
• Maintain organized, clean work areas and ensure professional presentation at all times.
• Resolve guest concerns with discretion, escalating complex issues as needed.
• Build lasting relationships with guests and members by remembering names and preferences.
• Contribute to a positive, team-oriented environment and perform additional duties as assigned.

Job Requirements:

• Ability to sit, stand, and move for extended periods in a fast-paced, guest-facing environment
• Must be able to lift up to 30 lbs and safely transport ski/snowboard equipment or large rolling racks
• Fluent in English with excellent verbal and written communication skills
• Enthusiastic, friendly, well-presented, and guest-focused with a polished and professional demeanor
• Highly organized and capable of managing multiple priorities with attention to detail
• Strong problem-solving skills and the ability to remain calm and courteous under pressure
• Self-directed and efficient with a desire to learn, grow, and take initiative
• Comfortable working both independently and as part of a collaborative team
• Proficient in Microsoft Word, Excel, Outlook, and able to learn new technology systems quickly
• Previous high-end guest service experience in a luxury resort or hospitality setting preferred
• College degree in Hospitality or related field a plus
• Flexible schedule including weekends, holidays, and additional shifts as needed
• Must maintain regular and punctual attendance
• Willingness to work in various resort locations and weather conditions

The expected pay range is $20.00/hr - $22.92/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 514420
Reference Date: 04/17/2026
Job Code Function: Concierge