Service Concierge-Jaguar Land Rover Richmond
At Jaguar Land Rover Richmond, every detail matters.
We’re looking for a Service Concierge who takes pride in delivering a seamless, premium customer experience from the moment a guest arrives to the moment they leave. This role is central to the flow of our service department and plays a key part in how customers experience the Jaguar Land Rover brand.
If you’re organized, people-focused, and thrive in a fast-moving environment where no two days are the same, this could be a strong fit.
In a luxury service environment, first impressions and operational flow are everything.
You are the connection between customers, service advisors, and vehicles in the shop. Your ability to stay organized, communicate clearly, and keep things moving ensures every guest receives a smooth and professional experience.
Perform vehicle walkarounds and check-in using CDK systems
Move and organize customer and service vehicles across the lot
Manage loaner vehicle returns, including cleaning and refueling as required
Support the service and lot teams with daily operational needs
Respond to phone calls and emails in a professional and timely manner
Ensure customers feel informed, valued, and supported throughout their visit
Previous customer service experience with a strong focus on guest experience
Excellent communication skills, both written and verbal
Strong organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Comfortable using technology and dealership systems such as CDK
Positive, professional, and team-oriented attitude
A Luxury Brand Environment
You’ll be part of one of the most respected automotive brands in the world, where customer experience and attention to detail are expected at the highest level.
A Role at the Center of the Action
You are not behind the scenes. You are at the centre of the service experience, helping coordinate vehicles, customers, and communication across the dealership.
Training and Development
Through hands-on experience and Go Auto University, you’ll build valuable skills in customer service, dealership operations, and automotive systems.
Industry-Leading Benefits
Comprehensive health and dental coverage, a health spending account, and vacation time that increases with tenure. Start with three weeks after your first year, four weeks after five years, and five weeks after ten years.
Employee Investment Program
Share in the success of the company through our Employee Investment Program, offering a guaranteed annual return of up to 10%, with the potential to earn up to 16% based on performance.
A Career With Growth Potential
Many of our team members start in service coordination roles and grow into service advising, management, and leadership positions within Go Auto.
If you’re detail-oriented, customer-focused, and ready to build a long-term career in the automotive industry, we’d love to meet you.
We don’t build jobs. We build careers. Ask us about some of our many success stories during your interview.
As one of Canada’s largest automotive groups, Go Auto operates 70 dealerships and 28 new vehicle brands across Canada and the United States. Our extensive network includes auxiliary companies like Go RV, Go Insurance, and Yes Plan Auto Finance, ensuring we cater to all your automotive needs from purchase through finance, insurance, service, and repair.
Discover over 15,000 new and used vehicles on GoAuto.ca, your one-stop shop for everything automotive. Our new manufacturers include top brands such as Mercedes-Benz, Sprinter, Mitsubishi, Subaru, Ford, Lincoln, Dodge, Chrysler, Jeep, Ram, Hyundai, Genesis, Kia, Mazda, Nissan, Honda, Fiat, Volkswagen, Infiniti, Toyota, GM, Buick, Chevrolet, Audi, Land Rover, Jaguar, and Porsche.
What truly sets Go Auto apart is our commitment to exceptional customer service. Every employee is empowered to find innovative ways to show our guests that we’re happy to help – all the time, every time. Our customer benefits package includes no extra fees, free service loaners, $500 referrals for new vehicle purchases, 7-day-a-week customer service, and 10% savings on all parts and service spending with the free Go Auto App.
Go Auto is also dedicated to giving back to the community. Since 2018, we have donated over $24.1 million to charities and community initiatives, with a strong focus on children’s charities to ensure every child has the opportunity to succeed.
These are just a few reasons why Go Auto is recognized as an industry leader in customer satisfaction and has been named one of Canada’s Best Managed Companies. Visit GoAuto.ca to learn more.
