Job Description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Concierge Department in Milan, the Concierge intern is responsible for assisting and supporting guests. The Concierge intern reports to the Head Concierge.

As Concierge intern, you will responsible for the following duties:

• Providing exceptional service to our guests
• Offer a warm, sincere and personalized welcome to all guests
• Maintain a constantly updated database with extensive information about city highlights
• Maintain a consistent and sufficient level of brochures, maps and handouts
• Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
• Be knowledgeable of all in-house and arriving guests
• Be aware of all daily events in the hotel
• Arrange tickets for theatre, sporting events and local attractions
• Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
• Maintain a clean, neat and organized desk
• Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
• Other activities as deemed appropriate by the Chief Concierge

As Concierge intern, we expect from you:

• To communicate effectively in both English and Italian, written and verbal
• To demonstrate a strong interest in guest relations and luxury hospitality
• To exhibit a positive, professional, and service-oriented attitude
• To show strong communication and interpersonal skills
• To demonstrate attention to detail and organizational capabilities
• To be flexible with shifts and adaptable to operational needs
• To always maintain professionalism and confidentiality
• To comply with MOHG Pillars, LQEs, and Guiding Principles

Our commitment to you

• € 500-600 pocket money
• Excellent Learning & Development opportunities
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

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