Job Description

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality. Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike.

As a Concierge, you will create memorable guest experiences by delivering warm, intuitive, and personalised service from arrival through to departure. Providing exceptional service, you will stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns, to create unique and memorable moments for the guests under your care.

Your day-to-day responsibilities will include, but are not limited to:

• Welcome guests with warmth, professionalism, and genuine care.
• Provide recommendations on resort facilities, dining, local attractions, tours, and experiences.
• Arrange transportation, restaurant reservations, and guest activities.
• Respond promptly and professionally to guest enquiries, requests, and concerns.
• Anticipate guest needs and create personalised experiences that exceed expectations.
• Maintain accurate knowledge of resort services, operating hours, and local destination information.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
• Handle guest requests efficiently while maintaining confidentiality and discretion.
• Promote resort experiences and amenities to enhance guest satisfaction.
• Ensure the Concierge desk and lobby areas remain professional, organised, and welcoming.

Base rate $28.38 + penalties + loading

See Yourself in Our Team

To be successful in this part-time role, you’ll have:

• Previous experience in Concierge, Front Office, Guest Services, or a luxury hospitality environment preferred.
• Excellent communication and interpersonal skills.
• A genuine passion for creating exceptional guest experiences.
• Excellent organisational and time management skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Confident using hotel property management systems and Microsoft Office.
• Flexible availability, including weekends, evenings, and public holidays.
• Professional presentation with a positive and engaging attitude.
• Valid driver's licence

Live the Island Life

• Join a vibrant and diverse team, making lifelong friendships, and become part of an unforgettable island community.

• We make island living convenient and affordable with subsidised staff accommodation and meals. We also offer dedicated staff facilities - pool, beach, gym, bar, diner, laundry, and more.

• Enjoy swimming, snorkelling, hiking, kayaking, and exploring the Whitsundays after your shift or on your days off.

• Your commute ends in paradise, with beautiful beaches and breathtaking ocean views just moments away.

• Grow your career with opportunities for career growth, training, and professional development.

• Enjoy exclusive employee, friends, and family discount rates across our InterContinental Hotels & Resorts properties worldwide.

At IHG Hotels & Resorts, we believe great hospitality starts with great people. We are committed to creating an inclusive workplace where everyone feels welcome, respected and valued. We encourage applications from people of all backgrounds, religions, genders, gender identities and sexual orientations. We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

If you require any adjustments during the recruitment process, please let us know, we're here to support you.

Ready to Work in Paradise

• Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

• We also invite you to learn more by following our social channels:

  • Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Applications close on 13th August 2026. We will be reviewing and contacting candidates throughout the advertising period. The application may close earlier if the position is filled