Job Description

About InterContinental Grenada:

Opening Q4 2026, this stunning resort will offer 120 thoughtfully designed guest rooms and suites, complemented by a collection of exceptional restaurants and bars, a world-class spa, state-of-the-art fitness center, and a striking pool and Beach Club. With panoramic views overlooking La Sagesse Bay, this resort will offer expansive indoor and outdoor meeting and event space, seamlessly combining sophisticated luxury with the island’s stunning natural beauty.

Location: Grenada. This position is not eligible for remote work.

We are seeking a warm, professional, and resourceful Concierge to join our team in Grenada. The ideal candidate will be a “friend-in-the-know,” offering personalized service and insider knowledge to create memorable guest experiences. This role is central to delivering our commitment to hospitality excellence and local engagement.

Key Responsibilities:

• Greet guests with a friendly and sincere welcome; assist with check-ins and check-outs as needed.
• Provide expert recommendations and make reservations for dining, entertainment, transportation, tours, and local attractions.
• Coordinate guest requests including room service, spa appointments, and special arrangements.
• Maintain up-to-date knowledge of local events, restaurants, cultural activities, and transportation options.
• Assist with planning and organizing on-site events or guest celebrations.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor and maintain the cleanliness and presentation of the lobby and public areas.
• Collaborate with front desk, housekeeping, and other departments to ensure seamless guest experiences.
• Manage deliveries, mail, and vendor services.
• Maintain logs and records of guest interactions and requests.

Qualifications:

• High school diploma or equivalent; degree in Hospitality or related field preferred.
• Minimum 2–3 years of customer service experience, ideally in a hotel or hospitality setting.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with San Francisco’s neighborhoods, attractions, and services.
• Proficiency in basic computer systems and reservation platforms.
• Fluency in multiple languages is a plus.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements/qualifications of the job.

About InterContinental Hotels & Resorts:

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every team member what they need to belong, grow, and make a difference in a collaborative environment.