Job Description

BankSome Group is made up of highly talented, diverse and motivated people who are dedicated to re-defining the business of Construction, Real Estate, Insurance Brokerage, International health Insurance, Bricks & Blocks, Wood & Aluminium, Renewable Energy and Property Management. Headquartered in Lagos, Nigeria and having presence in the United Kingdom and China. The company has developed a good business relationship with a vast network of experts around the world.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Welcome all guests as if they were arriving in your own home.
• Register guests, and modify any information required to complete the registration process.
• Confirm credit and payment method at check-in.
• Directs guests to daily functions within the hotel campus.
• Directs guests to area events, businesses and attractions.
• Log all guest requests and confirm completion.
• Review hotel inventory and house count for availability and rates.
• Balance and prepare individual paperwork for closing of shift.
• Maintain and market special guest programs.
• Run daily arrival report and mark registration cards for special requests.
• Distribute packages and mail to guests or inform them of receipt.
• Process accounts for departing guests and collect room keys.
• Confirm full payment at check out.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.

Qualifications

• Bachelor’s Degree in social sciences, English , Business Administration required. (Estate / Hotel Management is an added advantage)
• 2-3 years of experience
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
• Excellent problem solving and analytical skills.
• Possess strong business acumen.

Additional Information

• Pension
• H.M.O
• Call Allowance