Job Description

Level: Experienced
Job Location: Longhorn Village - Austin, TX 78732Who We Are:
Voted Best of Austin in 2022, Longhorn Village is a Texas born and bred not-for-profit retirement community with a Life Care contract that guarantees independent living for our residents, plus a full continuum of on-site care that includes assisted living, memory care, skilled nursing and rehabilitation. If you love providing exceptional customer service and are interested in serving the needs of a growing community of active-minded senior adults, please consider joining our award-winning team.
Who You Are:
We are seeking a candidate with a strong positive attitude toward customer service to act as a Concierge or Receptionist. This person will have a genuine interest in geriatric care and be able to motivate while maintaining relationship with staff and residents. The right candidate will always strive to do the best job possible, to be creative and to work towards accomplishing facility goals.

Position Summary:
The Concierge or Receptionist is responsible for all incoming phone calls, directing calls to proper parties, taking and distributing messages; greeting and directing all visitors and residents; and distributing business and inner office mail in the evenings, weekends, holidays and other times as assigned. The Concierge maintains various records on resident information and has a thorough knowledge of emergency procedures and security computer responses.
Accountabilities:
- Assures medication and transportation keys are locked up.
- Sorts and delivers mail.
- Responsible for relaying any pertinent information to the evening/weekend Concierge or Executive Assistant. Monitors the weather radio and informs management of any weather information that would affect the community.
- Updates the in house television channel.
- Ability to properly answer and handle phone incoming calls to the Community made by services/devices used for the deaf or hard of hearing customers.
- Maintain work area and keep the department in compliance with OSHA safety standards.
- Demonstrates the community hospitality promises towards residents, families, associates and vendors.
- Assists other departments as needed.
Full Time Benefits (30+ hours/week):
- Medical, Dental, Vision, HSA, FSA
- Short Term Disability, Accident, Life Insurance
- Paid Time Off
- 403B Retirement Savings Plan with discretionary employer contribution
- Employee Assistance Program
- Discount Meal Program

Qualifications
- High School education or GED preferred, but not required.
- Must be able to work well and maintain a pleasant manner under pressure or with a high degree of interruption.
- Ability to type, file and handle a multi-line telephone is essential. Knowledge of Microsoft Work is desirable.