Job Description

Your day to day
• Warmly welcome guests and escort or guide them to Reception as appropriate.
• Assist with guest luggage handling, delivery, and secure storage.
• Organise and deliver special guest amenities, including welcome setups and personalised requests.
• Oversee driveway traffic and coordinate deliveries at the loading dock efficiently.
• Manage guest bookings for Concierge Services accurately and promptly.
• Ensure consistently high standards of customer service across Reception and Lobby areas.
• Record, manage, and resolve guest complaints in a professional and timely manner.
• Maintain comprehensive knowledge of hotel facilities and services, proactively identifying opportunities to enhance guest engagement and up-selling.
• Keep abreast of daily events, functions, and VIP/group arrivals, while providing personalised guidance and recommendations on local attractions and experiences to enhance the guest stay.
• Respond promptly and effectively to guest enquiries, issues, and requests.
• Manage Adelaidean Resident apartment services and monthly billing with accuracy and professionalism.
• Support Front Office operations and checklists as required.
• Promptly report any accidents, incidents, or hazards to the Manager or OH&S representative.
• Perform other duties as required to ensure smooth departmental operation.

What we need from you
• Previous hotel experience is advantageous
• Positive attitude, strong willingness to learn
• Strong communication skills to interact professionally with guests, colleagues, and partners.
• Proficient in Microsoft Office and Front Office systems, including Opera.
• Strong problem-solving, organisational, motivational, and training abilities.
• Physically fit to meet the demands of the role.
o Frequent walking, standing, bending, squatting, kneeling, and stooping.
o Regular lifting/carrying of loads up to 25kg; occasional pushing/pulling of heavier loads (trolleys over 50kg).
o Extended work at computer screens.