Job Description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Explore Opportunities at Hope Lodge San Antonio

Be part of something new in San Antonio!

The American Cancer Society is excited to bring a new Hope Lodge to San Antonio, and we are building a team of compassionate, dependable individuals to help bring this new location to life.

Pay rate: $19.50/hour

The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness. The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience.

ESSENTIAL FUNCTIONS

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
• Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)
• Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
• Support front desk operations, including phones, emails, and lobby security, as needed (10%)

EXPERIENCE/QUALIFICATIONS:

• High School Diploma or Equivalent
• Valid driver's license with clean driving record
• Experience providing passenger transport or shuttle services preferred
• Previous hospitality or guest service experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY:

• Defensive driving skills and knowledge of traffic laws
• Ability to navigate efficiently and maintain punctual schedules
• Strong communication and interpersonal skills with guests and caregivers
• Ability to assist guests with mobility challenges and luggage safely
• Attention to detail for vehicle safety checks and accurate record-keeping
• Proficiency in Microsoft Office Suite and reservation systems

TRAVEL REQUIREMENTS:

• Role involves frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area.

PHYSICAL REQUIREMENTS

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

HIRING PROCESS

What you can expect:

Target Start Date: November 30, 2026

We're looking to have our new team members start on or around this date, pending completion of the hiring process and any pre-employment requirements.

• Apply Online
• Submit your application online. Our recruiting team will review applications and contact qualified candidates to schedule a phone screening.
• Recruiter Screen
• Meet with a recruiter to learn more about the role and share your background, experience, and interest in the position.
• Hiring Manager Interview
• Candidates who successfully complete the recruiter screening will be invited to interview with the Hope Lodge hiring manager(s).
• Decision & Next Steps
• Following the interview process, candidates will be notified of their status and any next steps.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.