Job Description

About UJV

Who Are We?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, integrity
• and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

Role Mission

As a Concierge Coordinator, you’ll work on arranging the details for our clients after they've booked their trip. You will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation.

Responsibilities

• Service: Assist the Concierge team by accurately and quickly servicing our client questions and arranging services for travelers (spa accommodations, restaurant reservations, travel connections, etc.)
• Vendors: Manage vendor relationships with DMCs, excursion companies, transfer companies, to generate revenue from services offered to our clients
• Team: Partner closely with our Concierge team to provide support that will allow a more dedicated & personalized approach with clients
• Quality Assurance: Ensure all bookings are accurate and submitted without error to guarantee a smooth guest experience
• Expertise: Create the most memorable and exciting experiences by becoming a destination fun specialist

Qualifications

• Written and verbal professional communication in English is a MUST.
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
• 2+ years of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Google and reservation management systems

LatAm-based candidates are welcome to apply.

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.