As a Concierge Associate, you are responsible for all front desk agent duties for a large residential community during peak business hours for our residents, identifying needs and addressing questions or concerns promptly and professionally.

The How…

While prior guest service or customer service experience is helpful for your success, it’s unnecessary. We will show you how to serve our residents and vendors to the company’s high standards. You are active in the community, like to stay updated on events in the area, and are aware of local conveniences for the everyday items our residents might need.

Your focus is on the community’s residents. You ensure that the Leasing Office is open on time each day and that public spaces and amenities are ready for resident use. This includes providing lighting, music, television, and coffee that is accessible, pleasing, and available.

Your friendly and efficient approach is perfect when engaging with residents and assisting them with their needs, including facilitating potential resident inquiries with the leasing team, answering and transferring calls into the office to the appropriate person, receiving company and resident deliveries and mail and reaching out to recipients to retrieve packages, managing resident and guest parking, and forwarding maintenance work orders promptly to the maintenance team.

The Details…

• You will work part-time, including weekend shifts, approximately 24 hours per week.
• You must be a resident of the community.
• Part-time and seasonal employees earn paid sick leave per state requirements.

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*The Company provides at least 40 hours of Paid Sick Leave per year in states with no state mandate. **To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.

Required Skills and Abilities

• Excellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakes
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
• Ability to function well in a fast-paced, high-volume environment
• Proficient with Microsoft Office Suite or related software

Education and Experience

• A high school diploma or GED is required, or equivalent work experience
• Must have an aptitude for basic office procedures and previous experience in similar roles in hospitality, service, or commercial real estate industries
• Proficient computer skills, including using Microsoft Office products in an office environment
• Valid driver’s license to operate company-owned vehicles or to utilize own vehicle for work

Physical Requirements

• Expected work hours:
  • Must work on the busiest days of the week, including Fridays and Saturdays weekly (and at least one Sunday a month) and on Holidays, during peak business hours, including at least one closing shift weekly
  • During high-traffic holiday periods, the position is scheduled according to Company standards; the supervisor must approve schedules
• Travel: Occasionally, may need to drive a company or personal vehicle for business
• Work environment and physical demands:
  • General office environment, ability to lift or move items weighing up to 10 pounds
  • Ability to move about the property to perform assigned tasks and responsibilities, including sitting or standing for extended periods, walking, and climbing stairs to perform functions in various weather conditions and variable climates
• FLSA Status: Non-exempt

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Two Coast Living is an Equal Opportunity Employer.

We will consider all qualified Applicants for employment, including those with Criminal Histories (arrest and conviction records), in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.