Accor

Concierge Assistant

Accor  •  Sepang, MY (Onsite)  •  1 day ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

As a Concierge Assistant, you will be one of the first points of contact for our guests, creating a warm, genuine and memorable experience from the moment they arrive. You will be responsible for providing attentive and personalised service, assisting guests with their needs and ensuring they have a pleasant stay at the hotel.

Key Responsibilities

  • Welcome and assist guest in a warm, friendly and professional manner upon arrival and throughout their stay.
  • Assist guests with luggage, transportation arrangements, directions and other requests.
  • Be knowledgeable about the hotel's facilities, services, daily activities, events and operating hours.
  • Maintain good knowledge of local attractions, activities, restaurants, transportation options and recreational facilities to provide recommendations to guests.
  • Stay updated on daily hotel operations, occupancy, functions, groups, VIPs/MIPs and special arrangements.
  • Review the daily logbook and ensure all outstanding matters, guest requests and special assignments are properly followed up.
  • Assist with guest enquiries and provide accurate information about hotel facilities, services and local attractions.
  • Identify opportunities to exceed guest expectations and create memorable experiences through thoughtful and personalised service.
  • Perform any other duties and responsibilities assigned by the management.

Qualifications

What We Look For

  • Friendly, warm and service-oriented personality.
  • Good communication and interpersonal skills.
  • Able to communicate effectively in Bahasa Malaysia. English proficiency is an added advantage.
  • Team player with a positive attitude and willingness to assist guests and colleagues.
  • Previous experience in Concierge, Bellman, Front Office or hospitality is an advantage but fresh candidates are welcome to apply!
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
Social Media