Job Description

Pioneering for the past 45 years, Mitsis Group is the largest privately-owned hotel chain in Greece, guided by its customer-centric philosophy, family care, and authentic Greek identity

With 24 hotels, 8,000 rooms, and over 5,000 employees across 9 destinations in Greece—specifically in Athens, Piraeus, Corfu, Crete, Kamena Vourla, Kos, Rhodes, Santorini, and Halkidiki—the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy, and a wide range of options and experiences for its guests.

Through a family-oriented and enjoyable work environment, we transform every visitor into an honorary guest, creating unforgettable memories of a lifetime!

Mitsis Group is offering new job opportunities at its hotels in Kos:

Concierge Agent-KOS

Location: KOS

Employment Type: Contract

Ref: HO/ COK

Position Scope

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

Key Responsibilities

• Operates the Mitsis Concierge platform.
• Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
• Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
• Collaborates with reception staff to meet guests' needs.
• Optimizes revenue through sales of concierge services.

Requirements

Qualifications

• Degree or Certificate in Hospitality and/or related field (preferred).
• Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
• Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
• Business fluency in spoken and written English (proficiency diploma required).
• Knowledge of an additional language would be an asset.

Skills

• Sales and business-oriented with exceptional organizational skills and attention to detail.
• Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
• Ability to build strong working relationships and have an approachable and professional manner.
• Strong initiative and proactiveness in a team environment.

Benefits

What we offer

• Competitive remuneration package.
• Working in a group with anthropocentric perception.
• Continuous training according to the standards and dynamic development of the company.
• Prospects for professional development in an ever-growing group.

Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels!

For all applications and information submitted, absolute confidentiality will be maintained.

You can forward your CV at career@mitsis.com or follow the link "Send CV"

You can find out more information about Mitsis Group by following the links below:

· https://www.mitsis.com/en

· https://www.mitsis.com/en/career/form-utm_source=website&utm_medium=career_page&utm_campaign=career-form