Job Description

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers, so the first impression of our hotel depends on your friendliness and efficiency.The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.The goal is to contribute to an overall customer experience to increase our reputation and ensure sustainable growth.

• Handle all porterage, mail/message services, postage, information queries, PABX switchboard and any related services requested by guests
• Interact with guests, explain facilities and occasionally to conduct site inspection to potential walk-in guests
• Manage complaints from guests and refer to superior only if it cannot be resolved without the impact on the finances of the company or implication on the company’s image
• Provide care and diligence on guests belonging during arrival, departure and room change
• Maintain a proper record for all outgoing/incoming items for storage/delivery
• Ensure periodical update of all information
• Maintain all equipment and upkeep all storage rooms by keeping it clean, neat with proper records
• Participate in all fire safety emergency evacuation exercise
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints
• Any other ad hoc duties as required

Key Qualification

• NITEC in Hospitality Operations Diploma or bachelor’s degree and/or equivalent formal training and work experience
• Proven experience as concierge, experience in customer service or relevant role is an advantage
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation