Job Description

Status: Full-Time, Non-Exempt

Schedule: 3:00 PM – 11:00 PM

Pay: $16.00–$17.00 per hour

Position Summary

We are seeking a professional, friendly, and dependable Concierge to support the residents and guests of the high rise community.

The Concierge serves as a highly visible point of contact for residents, guests, and visitors. This position provides exceptional customer service, assists with questions and requests, supports front desk operations, and helps create a welcoming environment throughout the community.

The ideal candidate is personable, organized, attentive to detail, and comfortable interacting with residents and guests throughout the shift.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Welcome residents, guests, visitors, and vendors in a professional and friendly manner.
• Provide exceptional customer service and respond to resident and guest questions.
• Assist residents with general information and directions.
• Create and manage reservations for community amenities.
• Receive and assist with resident packages and deliveries.
• Assist with services such as resident dry-cleaning pickup and drop-off.
• Perform administrative tasks in support of community operations.
• Maintain a professional and welcoming front desk environment.
• Communicate resident or building concerns to the appropriate team member.
• Perform other duties as assigned.

Qualifications

Knowledge and Skills

• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong verbal, written, telephone, and interpersonal communication skills.
• Excellent customer service skills.
• Professional appearance and demeanor.
• Self-motivated, proactive, and dependable.
• Strong attention to detail and organizational skills.
• Ability to manage time and prioritize tasks effectively.
• Ability to work independently while also contributing as part of a team.

Education and Experience

• High school diploma or GED required.
• 1–3 years of customer service, concierge, hospitality, front desk, or closely related experience preferred.

Working Conditions

• Work is performed primarily in a residential community environment.
• Position requires frequent interaction with residents, guests, vendors, and team members.
• Regular standing, walking, sitting, and communicating are required throughout the shift.
• Some indoor and outdoor activities may be required.
• Overtime, weekend, or emergency coverage may occasionally be required based on community needs.

Physical Demands

The physical demands described below represent those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

While performing this job, the employee may frequently be required to stand, walk, sit, reach, use hands and fingers to operate computers and other office equipment, and communicate verbally with residents, guests, vendors, and coworkers. The employee will also perform administrative and data-entry functions as part of regular front desk responsibilities.

Work Environment

Work is primarily performed in a climate-controlled environment. The position may occasionally require activities outside of the primary front desk or office area.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.