Job Description

Concierge

The Harley Street Clinic

Full time, 37.5 hours per week

Shifts between 7:30am and 9:00pm, 5 days out of 7 including weekends

Permanent

£28860 + excellent benefits

We’re looking for a Concierge to join our Patient Services team based at The Harley Street Clinic. The Concierge team plays a key role in creating an exceptional first impression for our patients and visitors, delivering a seamless and personalised experience from arrival through to departure. As part of one of the UK’s leading private hospitals, you'll help ensure every interaction reflects the high standards of service and care for which HCA Healthcare UK is known.

As a Concierge, you'll provide a professional, courteous and proactive service to patients, visitors and colleagues. From welcoming guests and assisting with wayfinding to supporting patients with luggage and mobility requirements, you'll help facilitate a safe, efficient and positive patient journey. This is an excellent opportunity for someone who is passionate about customer service and enjoys building relationships while working in a fast-paced healthcare environment.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a Concierge role, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Provide a professional, prompt and courteous concierge service to all patients, visitors and colleagues.
• Deliver a five-star welcome experience, ensuring all visitors are greeted with warmth, courtesy and professionalism.
• Support the safest and best possible patient journey throughout the hospital.
• Escort and direct patients and visitors to their required destinations.
• Assist patients with luggage and escort them to and from vehicles when required.
• Support patients and visitors entering and leaving the hospital, including wheelchair users.
• Provide cover across different concierge locations and reception areas when required.

What you'll bring:

• Previous experience in a concierge, hospitality, customer service, hotel or front-of-house environment is essential, ideally within a 5* setting
• Excellent customer service skills with a passion for delivering exceptional patient experiences
• Strong communication and interpersonal skills
• Flexibility to work shifts across a 7-day rota, including weekends.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our colleagues, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Concierge you'll be eligible for:

• 25 days holiday each year (plus bank holidays), increasing with service, with the option to buy or sell leave.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported, you can be at your best for our patients and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and Compassion: We treat people with kindness and compassion.
• Honesty, Integrity and Fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, Respect and Dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable bringing their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs, as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone who needs them.