POSITION OBJECTIVE

The position of Lobby Concierge is unique and challenging. While providing service to guests, the Concierge is also providing a very important function for our fellow employees and the local area. A Concierge assumes nothing from the guests, promises them nothing, but gives his/her all and never says No! Inherent in every question, there is an answer. His/her job is to find it in the most efficient and pleasant way possible.

ESSENTIAL JOB FUNCTIONS

• Responsible for creating an atmosphere around his/her desk that welcomes people.
• Communicate with other people, satisfy a tremendous need for personal service and develop a true sense of community for him/her in the local area.
• Follow and support Mission Statement and Core Values.

EDUCATION/EXPERIENCE

· A College Degree with emphasis on Hospitality or Travel and Tourism is preferred but not required.

· Knowledge of the Charleston, SC food and beverage scene, area attractions, and local history is also preferred but not required.

REQUIREMENTS

· Ability to multi-task: using telephones and computers while interacting with guests

· Quick thinking ability to give clear, concise recommendations and directions (walking, driving and verbal),

· Knowledge to refer/recommend a wide variety of activities and services as well as information on the local Charleston area and all of its many facets.

· Familiarity with Microsoft Office Excel, Word, and Outlook

PHYSICAL DEMANDS

• Lifting up to 40 pounds (boxes/luggage/golf clubs).30% of shift includes standing, walking or bending

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

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