Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this opportunity involves:

As a Concierge at JLL, you'll be at the heart of creating exceptional environments where people thrive. This role is all about delivering an outstanding occupant experience across our client portfolio with a human-centric, engagement-focused approach. You'll serve as the primary point of contact for all employees and visitors, championing a culture of care, responsiveness, and genuine hospitality. Working closely with our client, vendor partners, and internal teams, you'll help implement consistent service delivery that adheres to established standards while looking for opportunities to elevate the workplace experience. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and you'll play a vital role in making that vision a reality every single day. This position requires someone who's passionate about people, detail-oriented in operations, and excited about bringing workplace communities together through meaningful engagement and events.

An overview of the role:

• Serve as the first point of contact for guests, employees, and key stakeholders, managing reception duties including greeting visitors, providing access passes, and supporting mailroom functions
• Build authentic relationships with employees and stakeholders to foster a positive workplace community through timely, caring soft services and proactive engagement
• Assist in implementing client engagement strategies, internal communication initiatives, and monthly events that strengthen culture and enhance the workplace experience
• Conduct engaging site tours that highlight workplace spaces and activations while providing outstanding customer service aligned with client expectations
• Ensure consistent delivery of all operational requirements, address user inquiries and concerns with professionalism, and maintain compliance with Health, Safety, Environment, and Risk Management policies

Sounds like you? This is what we are looking for:

• 1-2 years of experience in hospitality, customer service, or a related field with demonstrated success in client-facing roles
• Excellent verbal and written communication skills with the ability to interact professionally with stakeholders at all levels
• Strong organizational and administration skills with keen attention to detail and ability to balance multiple priorities
• Proven ability to adapt quickly in a fast-paced working environment with a customer service orientation and proactive, solution-focused mindset
• Self-motivated team player who demonstrates reliability, takes initiative, and builds collaborative relationships effectively

• Background in communication initiatives and/or front-of-house operations in corporate settings
• Strong presentation skills with confidence conducting tours and speaking to groups of various sizes
• Experience working with multiple service providers, vendors, or stakeholder groups in a coordinated service delivery model
• Knowledge of Health, Safety, and Environment compliance in workplace settings

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ518066

Location:

On-site –Bendigo, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.