Job Description

Are you ready to help shape the future of travel and hospitality? Coral Tree Hospitality is seeking a Concierge to join our dynamic team at The Islands of Islamorada. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

As a Concierge, you’ll be an essential part of our front office team, curating memorable, authentic experiences for every guest. You’ll warmly welcome visitors, assist with their travel itineraries and reservations, and share your insider knowledge of the Florida Keys. Your ability to connect guests with genuine local experiences—and communicate with warmth and professionalism—will help create the extraordinary stays The Islands are known for.

Responsibilities

• Use your outstanding written and verbal communication skills to craft personalized itineraries, confirm reservations, and recommend unique experiences that reflect the local flavor.
• Become a true local expert—confidently connecting guests to hidden gems, can’t-miss dining, and unforgettable adventures in the community.
• Promote resort services and amenities with enthusiasm, ensuring each guest feels at home and inspired during their stay. Build and establish a strong & professional rapport with guests, maintaining an excellent customer relationship.
• Collaborate closely with fellow team members, sharing guest insights and feedback to enhance every aspect of the experience.
• Maintain exceptional attention to detail, accuracy, and efficiency in all guest communications and arrangements.
• Respond promptly and accurately to all customer inquiries regarding resort services, hours of operation, key personnel, in-house events, and directions. Make recommendations based on local knowledge and hotel practices to ensure a positive guest experience.
• Perform front desk tasks such as guest check-ins and check-outs, entry gate monitoring, answering phones, text messages and emails.
• Efficiently process and manage packages, messages, and mail, whether outgoing or incoming. Handle the storage and retrieval of packages, groceries, flowers, etc.
• Ensure that collateral and information related to vendors, restaurants, attractions, maps, and other local points of interest are up-to-date and accurate.
• Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests.
• Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition.
• Undertake other tasks or projects as assigned by the Management team.
• Provide coverage for other roles during meal periods and in case of emergency.
• Assist with other tasks as required and where necessary to ensure optimum service to guests.

Qualifications

• • Local knowledge and passion for the Florida Keys—your firsthand insights help guests experience the very best of the islands.
  • Excellent communication skills, both written and spoken—you express yourself clearly, warmly, and professionally in every interaction.
  • Hospitality mindset with a genuine desire to create meaningful connections and exceed guest expectations.
  • Experience providing high-touch guest service, ideally in a resort or travel-related role.
  • Flexibility with scheduling and an ability to multitask in a fast-paced, dynamic environment—while keeping your cool and your smile.

  If you’re a natural host who loves your community and thrives on creating unforgettable guest moments, this is your chance to turn your passion for people and place into a rewarding career.

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Complimentary room nights at CoralTree Hospitality Group properties!
• Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
• 401(k) Retirement Savings Plan with a company match.
• Group medical, dental, vision, life, and disability benefits.
• Employee Assistance Program.
• Access to employee discounts from industry-leading brands in travel, entertainment, and retail including Walt Disney World, Live Nation, Samsung, Hertz and many more!

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