Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this opportunity involves: 

Long lasting impression:

• Provide a warm and friendly welcome to all customers and visitors to the buildings. First impressions count!

• Provide assistance and direction according to the customer request.

• Assume responsibility for all Front of House areas ensuring they are presentable at all times. Report anything which requires attention.

• Provide direction and assistance with local amenities and services.

• VIP Meet and Greet services including escorting customers and visitors to the

escalators and lifts.

• Apply the same level of enthusiasm and customer service to inquiries received by telephone or email.

Be the building’s go-to influencer:

• Promote retail tenancies in and around the building.

• Promote community engagement events and initiatives.

Go above and beyond:

• Provide hotel-style concierge and lifestyle services administration for the customers– including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.

• Be the ultimate host/co-host of community engagement events and initiatives, as detailed in the customer engagement strategy. This includes being involved in the presentation of ideas, design and execution of such initiatives, as well as assisting with the communication requirements for each one.

• Work with the CRM to proactively and continuously enhance the customer

experience.

The basics:

• Know the building, the local area and your Client.

• Attend building events, meetings and training days as requested by building

management.

• Adhere to building WHS policies and procedures including emergency procedures.

• Any other reasonable requests made by team members to facilitate the day to day management of the property, or tasks which assist with achieving team objectives. Consequently, adopting any building management tools, systems and procedures that the aforementioned requires e.g. work request systems (cleaning, maintenance etc.).

Sound likeyou? This is whatwe’relooking for: 

• Friendly with a can do attitude.

• Be able to build rapport and cooperative relationships with customers and visitors.

• Be able to adopt a one-team attitude with all members of the extended Building Management team and partners, with the view to meet organisational objectives as a member of the team.

• Possess natural initiative.

• Be professionally presented.

• Be flexible with start and finish times.

Location:

On-site –Melbourne , VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.