Job Description

A Concierge & Valet Services Associate is a customer service professional who serves as the visible point person for a high-rise residential community. This role combines the traditional responsibilities of a concierge with valet service duties to provide a seamless, upscale experience for residents and guests. The associate is available to always assist, offering personalized support, local area expertise, and hands-on service.

Job Duties and Responsibilities

Duties include but are not limited to:

• Welcome and Greet: Warmly welcomes residents, guests, and visitors to the facility, ensuring a professional and friendly first impression.
• Valet Services:
• Safely Park and retrieve resident and guest vehicles.
• Maintain valet logs and ensure proper handling of keys.
• Assist with loading/unloading luggage or packages as needed.
• Resident Support:
• Receive and manage package deliveries at the front desk.
• Coordinate dry cleaning pickup/drop-off and other personal errands.
• Create reservations for building amenities (e.g., lounge, fitness center, guest suites).
• Administrative Tasks:
• Perform various administrative and managerial tasks in support of the facility’s mission.
• Maintain accurate records and logs related to concierge and valet services.
• Local Expertise: Provide directions and recommendations for dining, entertainment, and services in the surrounding area.
• Other duties as assigned.

Qualifications

Knowledge and Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong professional communication skills (phone, written, verbal).
• Excellent customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with basic vehicle handling and safety protocols.
• Self-motivated, proactive, detail-oriented, and a team player.

Education and Experience

• High School Diploma or GED required.
• 1–3 years of related experience in hospitality, customer service, or valet operations.
• Valid driver’s license with a clean driving record (required for valet duties).

Working Conditions

• Non-typical office environment with frequent standing, walking, and talking.
• Indoor and outdoor activities, including exposure to weather conditions during valet services.
• Overtime may be required (on-call, weekends, 24-hour emergency support).
• Frequent social interaction with residents, guests, and vendors.

Physical Demands

• Regularly required to stand, walk, reach, and lift items.
• Use hands and fingers for data entry and handling packages.
• Must be able to operate vehicles safely and efficiently.

Environmental Demands

• Work is performed in a climate-controlled lobby and outdoor valet area.
• Occasional exposure to weather elements such as rain, snow, or heat while performing valet duties.