Job Description

A concierge is a customer service employee who works in a high rise community. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They are considered to be upscale, high-end information desk employees. The concierge will need a strong familiarity with the surrounding area to provide directions. The concierge also performs other services for residents, which may involve tasks such as receiving packages at the front desk for a resident, or ensuring that a resident’s dry cleaning is picked up or dropped off.

Job duties and responsibilities

Duties include but are not limited to:

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of facility's mission.
• Creates a positive experience for guests by attending to needs and answering questions.
• Create reservations for using building amenities for residents.
• Other duties as assigned.

Knowledge and skills

• Knowledge of microsoft office products (word, excel, outlook, etc.) At a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Qualifications

Education and experience

• High school diploma or ged required
• 1 – 3 years of directly related or closely related experience

Working conditions

• Non-typical office environment (frequent standing, walking, talking, etc.), both inside activities
• And outside activities.
• Overtime may be required (on-call, weekends, 24hr emergency, etc.)
• Frequent social interaction

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

Environmental demands

Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.