Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Concierge serves as a key ambassador of the hotel, delivering exceptional, personalized service to enhance each guest’s stay. This role is responsible for anticipating guest needs, providing expert local recommendations, coordinating reservations, and ensuring seamless guest experiences aligned with luxury hospitality standards.

• Welcome customers upon entrance and provide warm, professional, and personalized service to all guests.
• Act as a point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Anticipate guest needs and proactively offer assistance.
• Build relationships with guests to create memorable and repeat experiences.
• Handle guest requests, inquiries, and concerns promptly and effectively in-person, on the phone, or by email correspondence.
• Offer knowledgeable recommendations for dining, entertainment, transportation, shopping, and local attractions.
• Maintain up-to-date knowledge of local events, activities, and seasonal offerings.
• Tailor suggestions based on guest preferences and special occasions.
• Arrange restaurant reservations, tours, spa appointments, and transportation.
• Coordinate special requests such as celebrations, amenities, or VIP services.
• Work closely with internal departments (Housekeeping, Engineering, F&B, Bell/Valet) to ensure seamless service delivery.
• Address and resolve guest concerns with professionalism and urgency.
• Follow up to ensure guest satisfaction and service recovery when needed.
• Always maintain confidentiality and discretion.
• Maintain accurate records of guest preferences and requests.
• Utilize property management systems and concierge platforms effectively.
• Keep concierge desk organized, stocked, and presentable.
• Maybe required to work as a Guest Service Agent at times.
• Other duties maybe assigned by supervisor and/or manager.

Qualifications

• High school diploma or equivalent required; hospitality or tourism degree preferred.
• Previous experience in hospitality, guest services, or concierge role preferred.
• Strong knowledge of local area, attractions, and services.
• Exceptional communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Proficiency in hotel systems (e.g., PMS) and Microsoft Office preferred.
• Guest-focused mindset with a passion for service excellence
• Strong problem-solving and decision-making skills
• Professional appearance and demeanor
• Attention to detail and organizational skills

Work Environment

• Fast-paced hospitality environment
• Constant guest interaction
• Indoor setting with occasional outdoor exposure when assisting guests

Physical Demands:

• Ability to r each overhead and below the knees, including bending, twisting, pulling, pushing, and stooping. Climb ladders of various heights.
• Must be able to push, pull and lift to 50 pounds.
• Ability to stand entire shift.

Expected Hours of Work:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.
• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.
• Ten-to-twelve-hour shifts are sometimes required.

Travel:

• No travel required.

Additional Job Information/Anticipated

Pay Range

$30.00-$32.00 - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.