The Bicester Collection

Concierge

The Bicester Collection  •  Ingolstadt, DE (Onsite)  •  24 days ago
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Job Description

Concierge / Guest Services Assistant (m/f/d)

Ingolstadt Village

Fixed-Term Contract (1 year)

In-village hosting:

  • Proactively approach the guests who might benefits from any services (take photos, store luggage, Hands Free Shopping and other services, info on boutiques, or just to have a chat while they are waiting for someone)
  • Support arrival and departures for Shopping express and Wertheim shuttles (incl. cleanliness of the shuttles and motivation of driver)
  • Work together with other hospitality figures colleagues in the village (Concierge Services, Security and Housekeepers, as well as brand partner’s staff colleagues)
  • Assist boutiques/ brand partners, VIP Lounge and Guest Services to support the needs of our guests and enhance hospitality where required.
  • Help identify any key areas of concern during a shift where there might be guest satisfaction issues, such as long queues, service deficiencies and maintenance requirements.
  • Be present at the main entrances and other identified locations, as well as roving leisurely throughout the village.
  • Verbally welcoming guests and have an engaging attitude
  • Assisting Guest Lounge with arrivals, events and the needs of the guests as directed.

Concierge Services:

  • Plan and implement hospitality initiatives within the Village Concierge Services, continuously improving on these to surprise & delight our guests.
  • Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them
  • Provide knowledgeable insights regarding all Brands and the unique offer/promotions, within the Village
  • Proactively provide feedback & suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations
  • Own and resolve customer complaint situations in a professional & reassuring manner and in accordance with company policy
  • Support and deliver loyalty programs such as Privilege and Miles&More
  • Selling and administration of Gift Vouchers and Wertheim Souvenirs
  • Promotion and cross-selling of all added services associated with the Village (baggage drop)

Role Requirements:

  • At least 2 years of experience ideally within the Hospitality, Tourism, Leisure or Retail industries
  • Intuitively understand the importance of excellence of customer experience / hospitality
  • Desire and drive to provide excellent world class hospitality and proven examples of guest experience
  • Excellent interpersonal skills, in particular in dealing with international guests, with impact & influence
  • Ability to prioritize and adapt effectively and remain calm under pressure
  • Flexibility in terms of working hours and pattern (including Saturdays)
  • Sound understanding of retail, tourism and leisure sectors or desire to learn
  • Interest in and knowledge of the local area
  • Professional, friendly and approachable manner
  • Computer literate and fully conversant in the full suite of Microsoft Office Applications
  • Conversational German & English written & spoken, any other language knowledge is desirable.
The Bicester Collection

About The Bicester Collection

The Bicester Collection is a story of how we transformed ourselves from a real estate company into one of the world's most inventive retailers, creating experiences that delight almost 40 million guests every year. Each of the 11 Villages in the Collection was created with its own narrative reflected in its design and architecture, making them a Collection of unique destinations, located in Europe and China's most important luxury and fashion markets.

Bicester Village ∙ La Roca Village ∙ Las Rozas Village ∙ La Vallee Village ∙ Maasmechelen Village ∙ Fidenza Village ∙ Wertheim Village ∙ Ingolstadt Village ∙ Kildare Village ∙ Shanghai Village ∙ Suzhou Village

Each Village is home to a distinctive curation of international fashion and lifestyle brands, together with celebrated designers unique to the respective regions. Our guests come from all over the world. They seek out originality, unparalleled levels of service, an emotional connection and most importantly, fun.

Its a story of entrepreneurial spirit. We never stand still. That's why and how we achieve DOUBLE DIGIT GROWTH year on year. Our 'secret sauce'? Four different perspectives working together to deliver the magic; real estate, retail, hospitality and curation of experience. When we combine the sense of place, the product, the guest services and the emotional connections, we deliver our brand promise: To offer something extraordinary every day to our guests, our brand partners and our colleagues.

Its a story of a family. Ours is made up of 1,200 colleagues of over 45 nationalities with diverse backgrounds, ages, experience and leadership styles. Our infectious enthusiasm and the fact that every colleague is an entrepreneur at heart is in our DNA and forms the foundation of our culture, which values invention, innovation and risk taking.

Its a story of extraordinary people doing extraordinary things.

Industry
Fashion & Apparel
Company Size
1,001-5,000 employees
Headquarters
Bicester , GB
Year Founded
Unknown
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