Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

About the role / 役割概要

Respond to a wide variety of guest requests with the highest level of hospitality and professionalism. Assess guest needs accurately, provide personalized recommendations, and ensure maximum guest satisfaction while upholding Four Seasons standards.
幅広いゲストリクエストに対し、最高水準のホスピタリティとプロフェッショナリズムで対応する。ゲストのニーズを的確に把握し、パーソナルな提案を行うことで、最大限の満足度を提供し、フォーシーズンズの基準を順守する。

What you will do / 主な業務内容

• Handle all guest interactions with professionalism, accommodating special requests whenever possible.
  ゲスト対応全般をプロ意識をもって行い、可能な限り特別リクエストに応える。
• Provide accurate information about hotel services, facilities, hours of operation, local attractions, directions, and events.
  館内サービス、営業時間、周辺施設、観光案内、道案内、イベント情報などを正確に提供する。
• Process incoming/outgoing packages, mail, messages, and faxes in a timely and accurate manner.
  荷物・郵便物・メッセージ・FAXなどの受け渡しを正確かつ迅速に行う。
• Maintain up-to-date knowledge of restaurants, museums, theater, attractions, transportation, and city activities; build strong relationships with local vendors.
  レストラン、観光スポット、劇場、イベント、交通機関などの最新情報を把握し、外部ベンダーとのリレーションを構築する。
• Utilize Golden and internal systems to optimize guest recognition and satisfaction.
  Golden を含む各種システムを適切に使用し、ゲスト認知および満足度向上につなげる。
• Support problem resolution by gathering guest feedback and proactively addressing issues.
  ゲストの声を積極的に収集し、問題解決に向けて能動的に対応する。
• Maintain harmonious working relationships and comply with Four Seasons’ conduct standards.
  部門内外との協力関係を維持し、行動規範を順守する。
• Assist with any additional duties assigned by Chief Concierge or Director of Rooms.
  チーフコンシェルジュまたはルームディレクターからの追加業務に対応する。
• Seek opportunities to upsell room categories, spa, F&B, and hotel activities.
  客室アップセル、スパ、レストラン、ホテル内アクティビティなどの販売機会を積極的に見つける。

What you bring / 応募要件・求める人物像

• High school education or equivalent experience
  高校卒業または同等の経験
• 1–2 years of experience in a luxury hospitality environment preferred
  ラグジュアリーホテルでの1〜2年以上の経験があれば尚可
• Strong interpersonal, communication, and relationship‑building skills
  高いコミュニケーション力・対人能力
• Ability to multitask and stay organized in a fast‑paced environment
  マルチタスク能力と整理された業務遂行能力
• Excellent problem‑solving and guest‑service mindset
  優れた問題解決能力とゲスト志向
• Working knowledge of hotel systems (Opera, Microsoft Office, HotSos etc.)
  Opera・MS Office・HotSos などのホテルシステム操作経験
• Ability to operate office equipment (fax, scanner, copier, etc.)
  ファックス、スキャナー、コピー機などの操作能力
• Ability to read, write, and speak English and Japanese (other languages a plus)
  英語・日本語での読み書き・会話能力（他言語ができれば尚可）
• Flexible schedule to meet operational demands
  運営状況に応じた柔軟な勤務が可能であること

Schedule & Hours / 勤務時間・スケジュール

• Full‑time schedule based on Front Office operations
  フルタイム、フロントオフィスのオペレーションに基づく勤務
• Morning, afternoon, and evening shifts included; shift times may vary
  早番・中番・遅番などのシフト勤務（時間帯は変動あり）
• Generally no overnight shifts, but may occasionally be required
  原則として夜勤はないが、状況により発生する場合あり

What we offer / 待遇・福利厚生

• Competitive salary and comprehensive benefits package
  競争力のある給与・充実した福利厚生
• Excellent training and career development programs
  充実した研修・キャリア開発プログラム
• Complimentary stays at other Four Seasons Hotels & Resorts
  他フォーシーズンズホテルでの無料宿泊制度
• 50% F&B discount at Four Seasons Hotels in Japan (except SÉZANNE)
  日本国内フォーシーズンズのF&Bアウトレット50%割引（SÉZANNEを除く）
• Complimentary employee meals
  従業員食堂での食事提供
• Social insurance coverage
  社会保険完備
• Defined contribution benefit
  確定拠出年金制度
• Annual health check
  年1回の健康診断
• 40 working hours per week, 10 days off per month (9 days in February)
  週40時間勤務、月10日休（2月のみ9日）

Additional Requirements / その他条件

• Candidates must possess legal authorization to work in Japan.
  日本での就労資格が必要です
• Business‑level communication in English and Japanese required.
  英語・日本語でのビジネスレベルのコミュニケーション能力が必要です