Job Description

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or dropped off.

Job Duties and Responsibilities

Duties include but are not limited to:
 Welcomes guests/new customers to facility.
 Performs various administrative/managerial tasks in support of facility's mission.
 Creates a positive experience for guests by attending to needs and answering questions.
 Other duties as assigned.

Knowledge and Skills

 Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
 Professional communication skills (phone, interpersonal, written, verbal, etc.).
 Professional customer service skills.
 Self-motivated, proactive, detail oriented and a team player.
 Time management and time critical prioritization skills.

Schedule

Front Desk Floater position. Shifts are varied.

Qualifications

Education and Experience

 High school diploma High School Diploma or GED Required
 0 – 3 years of directly related or closely related experience