Job Description

Concierge

True North Square - Winnipeg, MB

Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

For more information, please visit www.bgo.com

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

The Opportunity:

As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations. This role will report to the Leasing and Resident Experience Manager and is responsible for providing access and reception services to all visitors to the property, and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved.

What You Will Do:

Resident Relations and Customer Experience

• Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
• Greet visitors, suppliers and residents;
• Respond to resident requests for special arrangements or services (e.g., transportation, reservations, floral orders, light business duties, dry cleaning) by making arrangements or identifying appropriate providers;
• Respond to special requests from residents with unique needs and follow up to ensure satisfaction;
• Establish positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations;
• Maintain expert knowledge of the surrounding community, its amenities and services and gathering, summarizing, and providing information to residents about the property and the surrounding area, including special events and activities;
• Answer, record, and process all resident calls, messages, requests, questions or concerns;
• Update and review shift logs/daily memo books and document pertinent information in logbooks;
• Manage reservations for amenity spaces, including all required documents and deposits;
• Assist residents where required for maintenance service requests,
• Assist Leasing staff with organizing resident events.
• Provide residents with suite access in the event of lock outs/lost keys in accordance with suite access policies.
• Maintain property notice boards to ensure only updated notices are posted and stale notices are removed.

Property Operations

• Schedule and maintain log for service elevator and loading dock and conducting inspections before and after resident use;
• Provide building access to contractors and visitors by maintaining contractor logs and managing access devices;
• Activate and maintain log of security access cards and fobs, underground transmitters and other access devices;
• Act as a liaison between contracted security staff and Property Manager reporting any issues to Management and new directives/policies to contracted staff
• Property inspections as required by Management.

Sustainability

• Participate in community and charitable events that involve the property, its residents or employees;
• Assist in the implementation of BGO’s sustainability and engagement programs at the property;
• Embrace and pro-actively support BGO’s culture of environmental sustainability, and corporate and social responsibility.

Who You Are:

• Experience – 1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or hospitality related role;
• Education – Post-secondary education in hospitality an asset;
• Relationship Skills – Exceptional and refined oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff; ability to maintain confidentiality and absolute discretion with resident and company information is required;
• Organizational/Multi-Task Skills - Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; detail oriented;
• Computer Skills – Advanced skills in Excel, Word and Outlook; ability to conduct internet research in order to assist residents with requests; proficiency with Yardi is an asset;
• Police Clearance - A criminal verification check is required for employment.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.