As a Concierge at La Residencia, a Belmond Hotel you are part of a team that n building relationships, sharing stories, and making every visit unique and special. In this role information is key, and with a supportive team, you’ll have the guidance and insights to go above and beyond. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include
· Anticipate the needs of guests (and colleagues) by acting proactively and responding to all requests from these clients.
· Proactively sell the hotel's services and those of our partners.
· Handle all guest communications—whether digital, in-person, or by phone—professionally and proactively before, during, and after their stay at our hotel.
Requirements
What You Bring:
· Collaborate in training and instructing new team members or others in the department's tasks.
· Always act as an exemplary and proud ambassador of the place and destination where you work, whether with visitors, guests, or colleagues from any department of the hotel.
· Continuously seek that ‘extra step’ that adds the surprise factor for our guests and colleagues.
Benefits
What We Offer:
At La Residencia we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
· Competitive salaries and health insurance plans.
· Complimentary meals during shifts.
· Uniforms with complimentary laundry services.
· Exclusive in-house Learning & Development Program.
· Wellness programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
La Residencia, a Belmond Hotel, is a culture-filled oasis in Mallorca’s charming artist enclave of Deià, perched between the UNESCO World Heritage Tramuntana Mountains and the Mediterranean. Individual rooms and suites are arranged across several honey-coloured buildings. Art classes, donkey treks and a celebrated spa are among the tranquil pleasures on offer.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
La Residencia is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. The group later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).
