Job Description

Job Title: SUNDANCE CONCIERGE

Department: Lodging

Rate of Pay: $17.00/Hour

Shift: Shifts from 8:00 AM – 4:00 PM (Extended Hours for High Occupancy)

Variable days Monday through Sunday

Part-time, Year-Round Position, Seasonal

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

FLSA Status: Non-Exempt/Hourly

The Concierge serves as a trusted resource for lodging and day guests, offering personalized assistance with dining, activities, transportation, and event reservations. Stationed at the Concierge Desk, this role provides a warm and professional presence, ensuring each guest feels cared for from arrival to departure. By anticipating needs, sharing local knowledge, and curating seamless experiences, the Concierge helps every guest feel welcomed, valued, and inspired-creating lasting connections to Sundance and its surroundings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly greets and thanks each guest.
• Informs guests of all Sundance services and facilities available including all programming and special events.
• Shares the Sundance story of land preservation and environmental commitment as the opportunity arises.
• Arranges resort activities for in-house guests such as fly fishing, spa experiences, hiking, mountain biking, dining reservations, ziptour, , horseback riding, and art classes.
• Creates guest profile in operating system.
• Facilitates pre-arrival calls and emails and guides lodging guests along up to arrival in creating their Sundance experience.
• Informs guests of all Sundance services, facilities, and programming/special events available during their stay.
• Arranges transportation for guests, including coordinating shuttle arrivals and departures with the transportation company.
• Organizes confirmation emails regarding reservations.
• Creates itineraries for lodging guests.
• Advises on area activities, including Park City and Salt Lake City.
• Accurately bills guests for transportation, grocery pick up, amenities, etc.
• Coordinates ordering and delivering of amenities to rooms for guests.
• Handwrites welcome cards for amenities.
• Assists Front Desk with arriving and departing guests.
• Advises on area activities, including Park City and Salt Lake City.
• Proactively obtains, maintains, and distributes an inclusive knowledge of all resort amenities, activities, and programming.
• Exhibits exceptional resort knowledge and guest service skills.
• Exhibits strong interpersonal and communication skills in-person and over the phone.
• Offers creative solutions and proposals for guests within Sundance parameters.
• Effectively executes multiple tasks and competing deadlines with fluctuating business levels.
• Adapts in an ever-changing and progressive workplace.
• Consistently and accurately performs job in compliance with policies and procedures and to the Sundance standard.
• Exhibits meticulous attention to detail and follow through.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Must be proficient in Microsoft Office, Spreadsheets, internet navigation, email, Stay N Touch, Fareharbor, and Tock . Able to use 2-way radios for communication to other staff.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk or hear. Specific vision abilities required by this job include close vision and distance vision.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
• Must be 21 years old or older

BENEFITS

• Employee discounts on dining and resort amenities.
• Training and development opportunities to enhance your skills and career growth.
• Supportive team environment focused on collaboration and personal development.
• Season Pass