Germain Hôtels

Concierge

Germain Hôtels  •  Montréal, CA / Québec, CA (Onsite)  •  4 months ago
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Job Description

One or two calls and you've got yourself a dream weekend!

We're looking for a concierge who's not afraid to pull out all the stops when it comes to pleasing a guest. This attentive person is our hotel's tourism expert: he or she knows the best Italian restaurant, keeps abreast of new exhibitions and can create a tailor-made romantic package in no time. His welcoming personality and desire to do things right reflect on the whole team and on the people he meets.

WHAT YOU'LL DO 

  • Take an interest in our guests, ask the right questions to understand what they are looking for and advise them appropriately.
  • Respond to their requests with enthusiasm and eagerness and be their point of contact with the outside world: make a restaurant reservation, buy tickets for an activity, find the right relaxation package, etc.
  • Write a welcome message, make a room delivery or other courteous gesture to make guests' experience memorable.
  • Be in constant communication with the front desk, reservations, and catering team to do everything possible to offer a personalized experience to our guests.

WHAT YOU'LL BRING

  • Diploma in Hotel Management and Clefs d'or, assets
  • Customer service in your blood - with experience
  • Creativity and a sense of innovation
  • Organized, proactive, versatile and positive attitude
  • Sharp knowledge of the region's tourist attractions
  • Responsive to emergency situations or urgent requests
  • Excellent oral and written communication skills
  • A second language, an asset

WHAT WE OFFER

  • Passionate about travel? Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again!
  • A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
  • Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply now - we look forward to hearing from you!

Germain Hôtels

About Germain Hôtels

Germain Hotels is first and foremost a family business that has been in operation for three generations. We are behind Le Germain, Alt, and Escad hotels across Canada. Among the 50 best-managed companies in the country, we have made a name for ourselves through our attentive and personalized service, the iconic style of our hotels and restaurants, and our innovative practices.

With us, one thing is certain the well-being of those we host and our team is our priority.

QC Registration Numbers

Le Germain Hotel Quebec: 13057

Le Germain Hotel & Spa Charlevoix: 241872

Le Germain Hotel Montreal: 150975

Alt Hotel Quebec: 023623

Alt Hotel Montreal: 150975

Alt Hotel Quartier DIX30: 221933

Escad Hotel Quartier DIX30: 297223

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Québec, CA
Year Founded
1988
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