Job Description

One or two calls and you've got yourself a dream weekend!

We're looking for a concierge who's not afraid to pull out all the stops when it comes to pleasing a guest. This attentive person is our hotel's tourism expert: he or she knows the best Italian restaurant, keeps abreast of new exhibitions and can create a tailor-made romantic package in no time. His welcoming personality and desire to do things right reflect on the whole team and on the people he meets.

WHAT YOU'LL DO 

• Take an interest in our guests, ask the right questions to understand what they are looking for and advise them appropriately.
• Respond to their requests with enthusiasm and eagerness and be their point of contact with the outside world: make a restaurant reservation, buy tickets for an activity, find the right relaxation package, etc.
• Write a welcome message, make a room delivery or other courteous gesture to make guests' experience memorable.
• Be in constant communication with the front desk, reservations, and catering team to do everything possible to offer a personalized experience to our guests.
  

WHAT YOU'LL BRING

• Diploma in Hotel Management and Clefs d'or, assets
• Customer service in your blood - with experience
• Creativity and a sense of innovation
• Organized, proactive, versatile and positive attitude
• Sharp knowledge of the region's tourist attractions
• Responsive to emergency situations or urgent requests
• Excellent oral and written communication skills
• A second language, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Apply now - we look forward to hearing from you!