Job Description

Pay Range: $17.51 to $24.46 (based on years of experience)

Why Choose us?!

Benefits:

• Retirement Savings: 403(b) with employer match
• Employee Assistance Program (EAP): Confidential support services
• Continuing Education Support: Tuition reimbursement and scholarship programs
• Commuter Benefits: public transportation and mileage reimbursement
• Chaplain Counseling: Onsite 24/7 availability for spiritual and emotional support

Wellness:

• Wellhub: Gym benefit for fitness and health
• Onsite Fitness Centers: Convenient access to gym facilities
• Employee Engagement: Organize events to build community
• Financial Counseling: Professional advice for financial wellbeing
• Mentorship Program: Guidance and career development

of Position Responsibility

Provides exemplary customer service to internal and external visitors to the Lake Forest Place (LFP) campus. Ensures timely communication for all inquiries to the Concierge station including in person as well as phone, e-mail or other approved means. Responsible for documentation of all assigned responsibilities described below.

Essential Duties and Responsibilities

• Provides general information and guidance to visitors related to events, venues and directions to approved areas.
• Will utilize a courteous demeanor for all incoming calls and route to appropriate entities.
• Will utilize a high degree of proficiency to ensure all visitors are screened. Access to residences must be approved prior to moving through common areas of campus.
• Able to utilize a variety of software programs to complete assigned tasks associated with Leaves of Absences, Guest Suite Reservations and Transportations Services. Ensures timely documentation of such services.
• Is aware of the Presbyterian Homes Corporate Compliance policies including those having to do with confidentiality and security of information, and concern for the well-being of residents and patients. Demonstrates behaviors and completes work in a manner consistent with those policies.
• Expeditiously reports any emergencies to the appropriate entities to maximize the safety of the resident, associate and campus.
• Assists in scheduling transportation services for residents of LFP through internal shuttle service and/or approved third party provider, (LYFT, Brite LYFT).
• As a high public profile location, assures work environment is kept cleaned and organized and all materials disseminated to the public meet the quality criteria of LFP.
• Is aware of corporate compliance policies and demonstrates behaviors and completes work in a manner consistent with these policies.
• Other duties may be assigned or required for the performance of this position.
• Will insure the timely completion of all RELIAS trainings pursuant to schedule assigned.
• May assist in facilitating program/activity reservations as approved by the Community Life Administrator or their designee.
• May assist in facilitating package delivery of resident items including packages, floral arrangements or other perishable items or dry cleaning to name a few.
• Other duties as assigned.