Job Description

Job Details: Level: Management,

Job Location: Dallas Arboretum and Botanical Garden - Dallas, TX 75218,

Position Type: Full Time, Proof of the Pudding is a chef-led hospitality company delivering food and beverage experiences at some of North America’s most complex sports, entertainment, cultural, and live-event venues.

Founded in Atlanta in 1979, Proof has built a national reputation for doing hospitality differently — from-scratch cooking at scale, hyper-local sourcing, and a partnership-first approach that treats clients as collaborators, not contracts. The company serves professional and collegiate sports venues, convention centers, cultural institutions, and large-scale destination events across the United States and Internationally.

The Concession Manager oversees daily operations across food and beverage concession outlets at the Arboretum and Botanical Garden. This hands-on role ensures efficient service, consistent food quality, clean and organized locations, and a welcoming guest experience. The manager leads staff, manages inventory, and coordinates concession service for daily operations, seasonal programs, and special events.

Key Responsibilities

• Manage daily opening, service, and closing procedures across assigned concession locations.
• Schedule and assign staff based on business volume, outlet needs, and event requirements.
• Train, coach, and supervise cashiers, cooks, runners, and concession attendants.
• Maintain standards for food preparation, presentation, portion control, and guest service.
• Monitor inventory, place orders, and coordinate deliveries and restocking to prevent shortages.
• Control food waste, labor costs, and supply usage.
• Oversee POS operations, cash handling, daily sales reconciliation, and reporting.
• Ensure completion of daily checklists, temperature logs, cleaning schedules, and equipment inspections.
• Maintain food safety, sanitation, and responsible alcohol service standards.
• Coordinate event setup, equipment, power needs, product transport, and breakdown.
• Address guest concerns promptly and professionally.
• Communicate staffing needs, maintenance issues, and operational concerns to leadership.
• Lead by example and assist with food preparation, service, and restocking during busy periods.
• Performs other duties as required for the role.

Qualifications: Required Qualifications

• Degree in Hospitality, Management, or related field
• 5+ years of leadership experience in Food and Beverage Operations and/or concessions.
• Must live near or be willing to relocate to Dallas, TX.

Specialized Qualifications

• Budgeting and/or financial focused mindset
• Team building & leadership
• Hands on leader with drive to get the job done
• Knowledge of POS systems and processes, preferably Square

Work Environment

The work environment for this position will be a variation of office work and day-to-day operations and movement. This position will often move throughout the gardens. Events may take place in indoor or outdoor settings.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, moving throughout a kitchen and venue, bending, lifting, and reaching.
• Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs.

COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.
• Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

Position Salary & Benefits

• Competitive pay based on experience.
• Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees.
• Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.