City of Atlanta

Concessions Director

City of Atlanta  •  $118k - $158k/yr  •  College Park, GA (Onsite)  •  3 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Job Title Pay Grade

Concessions Director GE19

Salary range: $117,999.07-$158,355.00

General Description and Classification Standards:

Provides overall direction and manages operation of the Airport concessions program. Manages lease agreements and assures concession compliance with lease terms, regulatory requirements (food service regulations, customer safety, etc.). Manages an ongoing inspection and compliance program and conducts periodic reviews with concessionaires. Manages response to customer complaints or inquiries. Provides significant input into strategic planning for meeting the needs of the public with appropriate concessionaires, including business terms, space and concept planning, changes in concessionaires, etc. Manages the maintenance of operating records and reports.

Supervision Received:

Position works under very general supervision and sets own priorities and priorities for staff subject to the needs of the Airport.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

  • Directs overall operations of airport concessions program including strategic and business plans development, contracts and lease administration, and service delivery.
  • Manages a staff of professionals engaged in ensuring vendor compliance with food service, safety, security, and business requirements in accordance with applicable regulations and lease terms.
  • Collaborates in the development of concession plans for existing and future space; works with Airport planners to determine concession needs and revenue opportunities.
  • Serves as a primary communication channel with concessionaires.
  • Coordinates development of new retail concessions programs; evaluates proposed operations to determine overall feasibility; participates in development of new space and in the selection of vendors.
  • Works with Airport construction and maintenance staff to coordinate changes to space as required.
  • Responds to questions and complaints about concession operations; directs investigation and reviews results and resolution.
  • Works in cooperation with vendors and technology staff to provide and/or support point-of-sale system.
  • Receives/generates various reports; reviews for accuracy; performs applicable calculations; approves, forwards, and/or maintains as appropriate.
  • Reviews periodic vendor inspections and conducts annual vendor evaluation conferences.
  • Collaborates with other Airport leadership to negotiate financial and operating terms for tenant leases.
  • Prepares annual operating and capital budgets; participates in daily management of budgets.
  • Set operating goals and timetables and to establish policies, processes, and schedules for staff within the needs of the Airport.
  • Provide direction, coaching, and day-to-day supervision over a group of professionals engaged in liaison with and inspection of concessionaires.
  • Develop and implement operational strategies for the Airport concessions program.
  • Identify and nurture talent within the team for effective performance.
  • Manage and enhance quality processes to ensure efficiency.
  • Implement cost management strategies to optimize resources.
  • Provide leadership and guidance to the concessions team.
  • Foster and maintain relationships with concessionaires to promote growth and compliance.
  • Continuously assess and improve the customer experience and satisfaction journey.
  • Conduct financial oversight through contract business reviews.
  • Manage risks and ensure legal compliance in concession operations.
  • Drive environmental and sustainability initiatives within the concessions program.
  • Develop and implement emergency response plans and preparations.
  • Utilize data analytics to inform decision-making and improve operations.
  • May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

  • Knowledge of retail and restaurant operations, particularly in a multi-vendor environment; of leasing and concession agreements.
  • Skill in communicating effectively with concessions and/or airline management regarding issues.
  • Skill in negotiating solutions to concessionaire issues.
  • Ability to manage and coach professional employees engaged in regulatory activities.
  • Ability to build effective partnerships with business partners, other Airport management, regulatory authorities.

Minimum Qualifications:

Education and Experience –

  1. Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area.
  2. Eight (8) years of professional experience in food service management, concessionaire management, airport vendor operations, etc.

Licensures and Certifications – None required.

Preferred Requirements - Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area and five (5) or more years related work experience, specifically in airport concessions or shopping center concessions management.

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

City of Atlanta

About City of Atlanta

The City of Atlanta remains a transportation hub, not just for the country but also for the world: Hartsfield-Jackson Atlanta International Airport is one of the nations busiest in daily passenger flights. Direct flights to Europe, South America, and Asia have made metro Atlanta easily accessible to the more than 1,000 international businesses that operate here and the more than 50 countries that have representation in the city through consulates, trade offices, and chambers of commerce. The city has emerged as a banking center and is the world headquarters for 13 Fortune 500 companies.

Atlanta is the Capital city of the southeast, a city of the future with strong ties to its past. The old in new Atlanta is the soul of the city, the heritage that enhances the quality of life in a contemporary city. In the turbulent 60's, Atlanta was "the city too busy to hate."​ And today, in the 21st Century, Atlanta is the "city not too busy to care"​.

For more than four decades Atlanta has been linked to the civil rights movement. Civil Rights leaders moved forward, they were the visionaries who saw a new south, a new Atlanta. They believed in peace. They made monumental sacrifices for that peace. And because of them Atlanta became a fast-pace modern city which opened its doors to the 1996 Olympics.

Die-hard Southerners view Atlanta as the heart of the Old Confederacy; Atlanta has become the best example of the New South, a fast-paced modern city proud of its heritage.

In the past two decades Atlanta has experienced unprecedented growth -- the official city population remains steady, at about 420,000, but the metro population has grown in the past decade by nearly 40%, from 2.9 million to 4.1 million people. A good measure of this growth is the ever-changing downtown skyline, along with skyscrapers constructed in the Midtown, Buckhead, and outer perimeter (fringing I-285) business districts.

Industry
Government & Public Safety
Company Size
5,001-10,000 employees
Headquarters
Atlanta, Georgia
Year Founded
1847
Social Media