Job Description

We are looking for a motivated and customer-focused individual to join our team as a Food Service/Concessions Window Attendant/ and Food Runner. This role involves preparing and serving a variety of food items, handling cash transactions, and ensuring a clean and organized work environment. The ideal candidate will have a passion for food service, excellent customer service skills, and the ability to work efficiently in a fast-paced setting.

Responsibilities

Responsibility

Concessions

• Greet customers and take food and beverage orders.

• Prepare and serve menu items such as hot dogs, nachos, chicken sandwiches, smash burgers, mozzarella sticks, onion rings, salads, and soft serve ice cream and more.

• Operate cash registers, handle cash transactions, and provide accurate change.

• Assist with food preparation, setup, and equipment maintenance.

• Ensure all food items are prepared according to health and safety standards.

• Maintain cleanliness and organization of the concession area.

• Restock supplies and ingredients as needed.

• Address customer inquiries and resolve any issues promptly and courteously.

• Follow all company policies and procedures.

Food Runner

• Deliver food to guests quickly and accurately

• Ensure plates match tickets before leaving the kitchen

• Communicate with kitchen staff and servers to keep service flowing

• Help run food to dining room, pool area, and other service locations

• Stock sauces, napkins, to-go supplies, and service items

• Keep expo, service stations, and dining areas clean and organized

• Assist with pre-bussing and clearing tables when needed

• Support servers and bartenders during busy periods

• Follow food safety and sanitation standards

• Provide friendly and professional guest service

Qualifications

Qualifications

• Previous experience in food service or a similar role is preferred.

• Strong customer service skills and a friendly, approachable demeanor.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Basic math skills for handling cash transactions.

• Attention to detail and commitment to maintaining high standards of cleanliness and food safety.

• Ability to stand for extended periods and lift up to 50 pounds.

• Flexibility to work evenings, weekends, and holidays as needed.

Qualifications: Food Runner

• Ability to stand for extended periods and walk continuously while delivering food.

• Comfortable working in hot conditions, as all food is served poolside at our resort.

Expectations:

• Provide exceptional customer service at all times.

• Maintain a positive and professional attitude.

• Work collaboratively with team members to ensure efficient operations.

• Adhere to all health and safety regulations.

• Be punctual and reliable.

• Work in an upright standing or sitting position for long periods of time, may fluctuate.

• May handle, finger, grasp and lift objects and packages.

• Reach with hands and arms, communicate, receive and exchange ideas and information.

• Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.

• May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.

• Ability to work extended hours and weekends based on project requirements.

• Ability to respond to emergencies and callouts in a timely manner.

Physical requirements

Ability to lift up to 50 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, finger, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information. Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies and callouts in a timely manner.

Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.

EQUAL EMPLOYMENT OPPORTUNITY

Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.

DISCLAIMER

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.