Job Description

Posting number: 4025

Department: Parks & Recreation

Job classification: Concession Worker

Posting type: Open

Categories: Community Services

Summary

The Concessions Worker is responsible for providing excellent customer service in a fast-paced environment by greeting guests, taking food and beverage orders, and ensuring a pleasant experience. This role involves operating the Point of Sale (POS) system, processing transactions, and handling cash and electronic payments.

Examples of duties

Essential Job Functions:

• Responsible for greeting guests and taking orders for food and beverage products.
• Responsible for preparing simple foods and beverages utilizing the company recipes and portion standards. Maintain the highest quality standards and portion consistency.
• Responsible for accepting payment from guests.
• Responsible for keeping the work area and surroundings clean using sanitation standards.
• Responsible for memorizing the product menu available at each concession location.
• Assist in clean up and break down of the concession area at the end of the event.
• Responsible for maintaining quality and production standards on all menu items. Food must be fresh and of high quality when served to the guests.
• Maintains sanitation, health, and safety standards in work areas.
• Ensures that all work areas and equipment are clean, food products are properly stored, utensils are clean and put away and floor is swept and mopped at end of shift.

Qualifications

Knowledge, Skills and Abilities:

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to calculate basic math functions (addition, subtraction, division, multiplication, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory

Supplemental information

ADDITIONAL INFORMATION:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Cleveland Heights is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.