Job Description

PURPOSE OF POSITION:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. This position was developed to operate a concessions stand, providing a family friendly atmosphere. The position will extend the Y’s mission by creating a positive atmosphere where everyone is respected and welcomed and builds relationships with team members and members alike.

ESSENTIAL FUNCTIONS:

General Operations

• Greet customers in a friendly and welcoming manner.
• Take food and beverage orders accurately.
• Prepare and serve food items such as popcorn, hot dogs, nachos, and beverages.
• Maintain cleanliness and organization of the concessions area, including restocking supplies.
• Adhere to food safety and sanitation guidelines
• Assist with inventory management and product restocking.
• Provide excellent customer service and resolve guest issues promptly.

YMCA LEADERSHIP COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

• Previous customer service or food service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic math and money-handling skills.
• Must be able to stand for extended periods and lift up to 25 lbs.
• Availability to work evenings, weekends, and holidays, as required.
• Must be at least 16 years old.

WORK SCHEDULE:Work schedules may vary per the Y’s hours of operation. Most Y’s are open 7 days a week:Mon. – Fri. 5:00 a.m. – 8:00 p.m.Sat. 8:00 a.m. – 6:00 p.m.Sun. 1:00 p.m. – 6:00 p.m. Overtime, evenings, and weekend work will be required depending on the business need.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Specific vision abilities required by this job include the ability to see the close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Lifting up to 25 pounds.
• Standing for long periods.
• Works outside in 80-90+ degree temperatures for a maximum of 20-60 minutes at a time several times during a shift.
• Ability to perform all physical aspects of the position which includes walking, standing, bending, reaching frequently, as well as correctly demonstrating the proper form of exercises.