Profile:
The Concession Manager oversees all aspects related to our concessions located within La Rinascente Milano. The role is responsible for driving sales performance, leading and developing the team, and ensuring excellence in clientelling, operations, and merchandise presentation.
Reporting to the Regional Manager, the Concession Manager ensures team alignment and full compliance with company protocols and policies, while maintaining strong collaboration with the department store management.
Role Responsibilities:
In particular, the Concession Manager will be in charge of:
Cultivating relationships with clients through a continuous and attentive presence on the shop floor, ensuring a welcoming and refined service experience consistent with the brand philosophy, corporate image and client‑engagement guidelines.
Guiding the sales team and ensuring that customer service consistently meets company standards, fostering an approach centred on care, respect and the quality of each interaction.
Ensuring alignment with company guidelines and established KPIs by monitoring daily performance and implementing the necessary actions to support the achievement of targets across both concessions.
Contributing to the organization of in‑store activations, events and client‑engagement initiatives designed to welcome new clients, strengthen existing relationships and support CRM development.
Maintaining high visual‑merchandising standards through the proper implementation of visual guidelines and coordinating the team in the setup and upkeep of displays.
Providing regular updates and reports on sales trends and product performance, including bestsellers and slow movers, ensuring timely communication with the relevant stakeholders.
Collaborating closely with stock and operations teams so that stock management, replenishment and support during inventory activities are carried out in an orderly manner and in full compliance with headquarters’ retail procedures.
Maintaining continuous and structured communication with HQ and the management team, ensuring alignment on operational priorities and smooth coordination across all key processes.
Using the IT applications and systems provided by the Company correctly and consistently, ensuring proper data management and an effective use of retail and CRM tools.
Qualifications:
For the role of Concession Manager, we are looking for a candidate with a minimum of 8 years of experience in Retail, with at least 2–3 years in managerial roles, preferably within luxury or premium brands and within department store concession environments.
The ideal candidate has a solid product understanding and a strong knowledge of the fashion and luxury retail industry.
Strong leadership, commercial mindset and customer orientation are essential to be successful in this role.
Fluency in Italian and English is required; knowledge of additional languages will be considered a plus.
The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. The desire to put human beings at the center of everything guides every action and inspires an adventure that has lasted for over forty years now: today, we are a large community that knows no boundaries and the encounter with many different countries has given us the opportunity to make our dreams even bigger.
Since the very beginning, our goal has been to make high-quality creations to last and to be passed down to future generations. We were born from an intuition: to dye cashmere knitwear. We have developed, at the right pace, a personal vision of total looks, which is reflected in our ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line, all of which are proudly Made in Italy. We try to infuse every collection with the values, beauty and ideals that we breathe here in Solomeo and that we wish to spread around the world. The most authentic meaning of our identity and our continuous aesthetic research are built on manual skills and craftsmanship: lovingly cherished ancient knowledge and symbols of vital human creativity.
We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.
Protecting Beauty in all its forms, respecting human dignity and preserving the Universe are the ethical principles that guide us, helping us look to the future with faith and accept the challenges of today with enthusiasm, wishing to create something beautiful that stands the test of time.
