H&M Group

Concession Manager, Manchester

H&M Group  •  Manchester, GB (Onsite)  •  4 hours ago
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Job Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

As the Concession Manager, you would be contributing to the overall performance of our new concession in Cos, Manchester. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly. This includes:

  • Offering customers a high level of service, through styling advice, product knowledge and experience
  • Analysing selling information and taking ownership for the concession sales performance
  • Leading and motivating a team of sales assistants to achieve excellent standards of service
  • Leading recruitment and ensure induction and training to new starters is carried out
  • Identifying future talents and putting together development plans to support their progression
  • Overseeing concession operations
  • Creating a great place to work

Qualifications

To work as a Concession Manager, you should have previous management/leadership experience plus the qualities below.

  • Excellent communication skills and the ability to lead, train and develop a team
  • Customer focused
  • Self-motivated & Positive
  • Adaptable
  • A genuine interest in others
  • Excellent planning and organisational skills
  • Good analytical and problem-solving abilities
  • Excellent commercial abilities and interest in fashion/retail
  • Confident communicator in English: additional languages are an advantage but not required

Preferable but not mandatory
​​

  • Previous experience working within a Concession

Additional Information

This is a  full-time position with a contract of 39 hours a week based in our new Cos concession within Selfridges, Manchester. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

H&M Group

About H&M Group

Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.

But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.

Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.

Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.

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Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Stockholm, SE
Year Founded
Unknown
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