Job Description

Computer Technician II

Department: Customer Support

Employment Type: Full Time

Location: Nashua

A Typical Day in the Life Includes:

• System Configuration — Configure desktops, laptops, and peripheral devices according to approved images, profiles, and configuration standards.
• Software Deployment— Install and validate operating systems, applications, drivers, and updates using automated deployment tools and documented procedures.
• Hardware Preparation — Inspect, assemble, and prepare hardware components; perform diagnostics to ensure equipment meets performance and quality requirements.
• Enterprise System Transactions — Record configuration steps, asset details, and deployment status within the enterprise platform (e.g., Infor CloudSuite, ITSM, or asset management systems) to maintain real‑time accuracy.
• Quality & Compliance — Follow security protocols, configuration baselines, and audit requirements to ensure compliance with organizational and regulatory standards.
• Troubleshooting — Identify and resolve configuration issues, escalate complex problems, and collaborate with IT support, engineering, or security teams as needed.
• Documentation Management — Maintain accurate configuration records, update work instructions, and ensure all documentation reflects current standards.
• Continuous Improvement — Support process optimization initiatives aligned with Lean, 5S, and Infor‑driven best practices to enhance throughput and reduce rework.

Basic Qualifications:

• Experience in computer hardware/software configuration, IT support, or technical assembly.
• Ability to install, configure, and troubleshoot Windows, macOS, or Linux systems.
• Familiarity with imaging tools, deployment utilities, and asset management systems.
• Strong attention to detail and commitment to configuration accuracy.
• Basic networking knowledge (IP addressing, connectivity testing).
• Ability to follow structured workflows and meet production or deployment deadlines.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications:

• Experience with Infor CloudSuite, ITSM platforms, or enterprise asset management systems.
• Certifications such as CompTIA A+, Network+, or equivalent technical credentials.
• Experience in high‑volume configuration, staging, or deployment environments.
• Knowledge of security standards, encryption tools, and compliance frameworks.