Job Description

The Computer Technician I (EMR1) role applies to varied job functions within the facility, all requiring similar skill levels, responsibilities, and expectations. The EMR1 is responsible for tearing down and replacing parts in systems, troubleshooting, diagnosing, and determining the most cost-effective course of action to repair hardware and software issues across Tablets, Notebooks, Desktops, and Servers--depending on the assigned Line of Business. Key job functions may include GDO (Burn and PC-Doctor Testing), DFS (Cosmetic Repair, Cosmetic Logging, Pack-out), Conus (Induction, Burn), and CFS (L2).

Primary Responsibilities

• Run production in the Burn area as needed.
• Communicate effectively with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose and determine system issues requiring EMR repair routing.
• Load and unload product efficiently and safely.
• Move product to storage areas using proper equipment; stack and store merchandise appropriately.
• Pick orders for shipment and assemble merchandise as needed.
• Operate material handling equipment safely and efficiently; may use RF equipment for picking, receiving, and storing functions.
• Drive factory vehicles, forklifts, and pallet jacks as required.
• Cross-train teammates in all currently assigned roles.
• Ensure inbound and outbound shipments are accurate and damage-free.
• Operate within SOPs and Job Safety Analysis (JSAs).
• Participate in physical inventories.
• Perform labeling, sorting, wrapping, packing, and repacking tasks.
• Provide on-the-job training to new teammates.
• Train Burn techs to identify failure types and route units appropriately (e.g., reset BOM, rest unit, route to EMR for hardware failure).
• Maintain a clean, neat, and orderly work area in accordance with 5S standards.
• Disposition inventory between recovery grades (retail, wholesale, sort and settle).
• Conduct cosmetic inspection and cleaning of products; follow guidelines for label placement and orientation.

Education / Experience

• High school diploma or GED required; 0--2 years of relevant experience.
• Strong problem-solving skills.
• Proficient PC skills, including Word and Excel.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple tasks.
• A+ certification preferred.
• Technical ability to troubleshoot, diagnose, and repair systems.
• Familiarity with material handling and RF equipment is beneficial.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.