The Institute for Defense Analyses (IDA) in Princeton, NJ has an immediate career opening for a Computer Systems Support Administrator. This opening is located at IDA’s Center for Communications Research in Princeton, NJ (CCR-P). IDA offers a competitive salary, an excellent benefits package and a superior professional working environment. To the right individual, IDA offers the opportunity to have a major impact on key national programs while working on fascinating technical issues.
We are seeking a Computer Systems Support Administrator, who with minimal supervision, provides technical and operational support of computers, peripherals, endpoints and audio visual systems. Troubleshoots and resolves problems with limited scope. Provides technical and operational support in the implementation of IT programs and project initiatives. Adheres to IT best practices, corporate and security policy. Due to the nature of this position, and the requirement for extended coverage, this position may be required to work hours outside of a regular schedule.
Responsibilities
1. Responds to Helpdesk Requests and Change Requests following standard operating practices and procedures (SOP). Troubleshoots and resolves operational deficiencies in operating systems and application software. Provides technical support and user assistance for multiplatform endpoint systems, telecommunications, mobile devices, networking and conference support.
2. Provides operational support performs a range of administrative tasks, including warranty and license maintenance, records management, configuration management, office administration, scripting SOP problem resolution guides, conference support schedules, IT inventory processing and audio visual systems or recordings.
3. Assists in the implementation of IT technology initiatives. Partners with the engineering staff to ensure the successful deployment and transition of operational support.
4. Maintains all systems to meet or exceed the business and security requirements in accordance with IDA and NSA directives and guidelines. Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.
5. Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.
6. Communicates all computer network, system and service problems and outages immediately to the IT Manager.
7. Performs other duties as assigned.
Qualifications
Why work at IDA?
Competitive salary and benefits, including diverse health insurance options, generous 10% contribution to retirement, 6 weeks 100% paid parental leave and 20 days paid time off. Mission-oriented work at a non-profit that supports and protects our Nation’s warfighters; as a non-profit, IDA employees are eligible for Public Service Loan Forgiveness (PSFL). Professional development including tuition reimbursement, internal and external trainings.
Compensation:
We support transparency, equity, and fairness in our compensation program and provide a reasonable estimate of the salary range based on data-driven market analysis for each position. While it is not typical for an individual to be hired at or near the top of the range, a reasonable estimate of the salary range for this role is $68,000-$109,000. Individual salary within this range will be commensurate with the incumbent’s experience, unique skills and qualifications, and other relevant factors.
IDA (Institute for Defense Analyses) – a not-for-profit corporation headquartered in Alexandria, Virginia just outside Washington, DC – operates three Federally Funded Research and Development Centers (FFRDCs) in the public interest: the Systems and Analyses Center, the Science and Technology Policy Institute, and the Center for Communications and Computing.
Sponsors rely on IDA for dispassionate, fact-based, and scientifically rigorous research and advice to inform their decisions. Since 1956, IDA’s basic mission has remained unchanged – bring the best scientific, technical, and analytic talent to bear on issues critical to U.S. National security, in a research environment free of commercial or shareholder interests where objectivity and the public interest are foremost.
The work produced by IDA’s FFRDCs is characterized by unquestioned objectivity and high quality. Because of our unique relationship with our Government sponsors, IDA enjoys unusual access to highly classified and sensitive government and corporate proprietary information. We adhere to a strict regime for avoiding conflicts of interest. We are thus in the position of offering outsider perspectives on important issues with insider access to information.
Our diverse mix of professionals possesses expertise in a broad range of technologies and systems combined with deep knowledge of costs, policies, operations, and organizational matters. IDA continually renews and evolves its staff, integrating those newly educated in the latest advances in research with seasoned veterans of acquisition management, policy-making, and operational leadership roles in government and defense-related organizations. The exceptional creativity, determination, and commitment to service that IDA researchers bring to their work are the foundation of IDA’s excellence.
